KYLA MARIE MARAVILLO
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132 Katuparan St, Brgy. Commonwealth
Quezon City, Philippines 1121
SUMMARY
A meticulous professional with well-versed in providing quality administrative and customer service support through effectively
handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed
research skills. Strong organizational and team collaboration skills with experience in improving processes. Experience working
alongside others and offering support to achieve shared goals. Process executive communications and correspondence for key
updates and inquiries.
EDUCATION
PROFESSIONAL EXPERIENCE
Rizal Technological University
Customer Service Supervisor
Bachelor's Degree in Entreprenuership-
Alorica Teleservices | 2023 - 2024
National College of Business and Arts
Senior High School
Accountacy, Business, Management track-
Acknowledging and resolving customer complaints.
Monitoring performance of customer service staff
Responds to customer inquiries, concerns and complaints,
provides direction, guidance and intervenes when necessary;
records information and directs to appropriate personnel.
Ensures that appropriate information is provided, problems are
resolved and documented in a timely manner.
SKILLS
Strong
organizational
and
timemanagement skills
Exceptional
communication
and
interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Experience in managing budgets and
handling financial documents
CERTIFICATIONS
Year to date Top 2 Supervisor at TMobile year 2023.
NCBA Senior High School Glee Club,
President SY-.
Leadership Training Seminar Awardee at
Young Entrepreneur Society.
Best Business Plan and Research
awardee.
Recognition in Dedication and Innovative
in Business Industry.
Customer Service Representative
Alorica Teleservices | 2021 - 2022
Help customers with complaints and questions, give customers
information about products and services, take orders, and
process returns.
Helping customers understand the product and answering
questions about their phone account.
Ensure customer satisfaction and provide professional customer
support.
Keeping records of customer interactions, transactions,
comments, and complaints.
Student Teacher
Rizal Technological University | On-The-Job Training-
Give instructional support through intervention and/or
enrichment to students.
Observe the cooperating teacher and other teachers in other
disciplines/grade levels.
Locate visual, reference, and other teaching materials in library
or other school sources.
Demonstrate an ability to continually assume greater
responsibility in conducting the classes.
