Kyla Abulencia

 ABULENCIA, KYLA NICOLE E. -- OBJECTIVE To make use of my interpersonal skills to achieve goals of a company that focuses on a customer satisfaction and experience. EDUCATIONAL Bachelor of Science in Hotel and Restaurant Management College of Tourism and Hospitality Management University of Santo Tomas, España, Manila, Philippines July 2014 – June 6, 2018 SUMMARY OF QUALIFICATIONS Excellent communication, interpersonal and customer service skills; Familiar with Microsoft excel, Table management System and Meta Trader 5; can organize, prioritize and work under extreme work pressure and deadlines. RELEVANT EXPERIENCE Work Experience Executive Secretary of the CEO (Admin), Future Software Technology, Dubai, United Arab Emirates June 2019 – Feb 2021 Receive and screen phone calls and redirect them when appropriate, Prepare invoices or financial statements and provide assistance in bookkeeping, Organize and schedule meetings and appointments, Handle and prioritize all outgoing and incoming correspondence (e-mail, letters, packages etc.), Handle confidential documents ensuring they remain secure, Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders, Maintain electronic and paper records organized, Conduct research and prepare presentations or reports as assigned, Book travel arrangements, Monitor social media accounts and Technical support to the back office team. Receptionist, Shangri-la at the Fort Manila September 2018 – January 2019 Taking reservations and answering queries by phone or email, table allocation, daily revenue report and 3 day forecast report, monitoring social media accounts, handling complaints and dealing with payments. Concierge, Shangri-la at the Fort Manila August 2018 - September 2018 Welcoming and greeting the guests upon entrance, Assisting to the front office if they have a reservation, giving directions, ensuring security of the hotel, point of reference for guests who needs assistance or information, to be able to provide what the guests wants and provide them with personalized solutions by suggesting activities and facilities provided by the hotel and even outside, acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Internship Human Resource Department, OKADA Manila, Entertainment City, Paranaque June 29,2017-September 29, 2017 Assisting applicants during their screening for the position, sending email or sms about their scheduled interview, arranging their documents, encoding through microsoft excel, recruits or select employees through jobstreet, processing paper works and filing documents. Barista, Reader’s Cafe, UST October 2017-November2017 Take orders and make coffee and also deal with payment Leadership Vice president – Internal, Red Cross Youth Council, CTHM, University of Santo Tomas- Dugong CTHM: “Saving lives through service beyond excellence” March 2017 Blood Services Committee Head, Red Cross Youth Council, CTHM, University of Santo Tomas- Search and Rescue Qualifier (Salva: Earthquake and Landslide Search and Rescue Orientation Course) November 2016 Thomasian Bloodlines November 2016 Active Membership/s Active Member, Hotel and Restaurant Management Society, CTHM, UST- Active Member, Red Cross Youth Council, CTHM, UST- SEMINARS AND CONVENTIONS ATTENDED Culinary Entrepreneurship I: Venturing Gastronomic Possibilities, Creating Business Opportunities, March, 2018 Technovate: Exploring Cutting-Edge Technology in the Hospitality Industry,April 2017 Eco-bote Seminar, March 27, 2017 Wine Story Seminar, March 6, 2017 International Tour Immersion Program in Royal Caribbean Cruise Lines Mariner of the Seas, November 28 - December 2, 2016 4-Night Port Klang and Phuket Ship Familiarization Cruise, 2016 Kitchen Staff: Bizu Catering Studio SMX Convention Center MOA Pasay City, July 2016 Housekeeping Trends: Green Hospitality Best Practices, May 2016 BLUEPRINT: Scaling, Illustrating, Innovating Hotel Designs, 2016 Barista Basics Training, 2016 Bacardi University Cocktail Training Program, 2016 EXIGENT: A Hospitality Business Opportunities Forum on Quick Service Restaurants, Emerging Challenges and Innovations, April 26, 2016 Butcher, Meat Cutting with Meat Processing Seminar, 2015 Shangri-la Hotel Operations and Management Exposure (H.O.M.E), April 2015 PERSONAL INFORMATION WEIGHT: 48kgHEIGHT: 163 cmAGE: 23BIRTHDAY: July 12, 1997 REFERENCES Available upon request.