Kyalle Daniel Ramon G. Ramos

- - Lancaster City, General Trias, Cavite https://www.linkedin.com /in/kyalle-daniel-ramonramos-56b738211/ Experiences Chat / Email Support- Social 27 Kyalle Daniel Chat / Email Specialist I am extremely motivated Chat and email specialist having 2+ years of experience in providing solution to customers/ stakeholders and handling the first level escalated emails and chat. Looking for opportunity to constantly develop my skills and grow professionally. Education 2019 Magsaysay Center for Hospitality and Culinary Arts Food and Beverages Service Orientation - Actively looking for ways to help people. Ensuring customer satisfaction Time Management Active Listening Operations Analysis Judgment and Decision Making Professionally respond to and resolve inquiries to incoming consumer web chats across a wide variety of topics including, but not limited to prepurchase inquiries, installation requirements, basic troubleshooting, use & care information, and complaints. Receive and Promptly Respond to Customer Queries Develop Customer Service Solutions Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. Document Issues and Resolutions Achieve and maintain fully satisfactory performance. Skills / Tools Computer Literate | Multi Task Efficiently | Great written / verbal communication skills | Strong typing skills | Adaptive | Flexible -------------------------------------------------------Microsoft Office | Zendesk | Slack | Skype | Canva |