Kwame Nyonator Tsotsoke Dabla

KWAME DABLA CUSTOMER CARE SPECIALIST CONTACT --Marakesh , Morocco PROFILE As an experienced professional in customer relationship management, I am committed to creating lasting and fruitful relationships while maximizing customer satisfaction. My diverse career in roles such as Customer Care Specialist, Junior Customer Service Representative, and Junior Sales Manager attests to my ability to excel in managing customer interactions. kwamedabla EDUCATION November 2017 to November 2018 IGS CONTINUING EDUCATION, CASABLANCA Master's in Business Development WORK EXPERIENCE IZI SYSTEMS Customer Care Specialist DECEMBER 2020 TO MARCH 2024 Achieved high customer satisfaction rates through optimal service. Accurately updated customer databases. Provided quality assistance through emails and internet chats. Successfully onboarded new clients to the solution. November 2013 to July 2016 CEFAM ETICCA DAKAR, Bachelor of Business in Busines Administration GPA: 3.1 / 4.0 SKILLS Aspi Santé Junior Customer Service Manager November 2019 to November 2020 Increased customer return rates through excellent service. Supported sales teams and collaborated for productivity. Established long-term trust relationships with customers for loyalty. Customer relationship management Real-time effective communication Customer needs analysis CRM tools proficiency (Zendesk) Problem-solving Decision-making Product presentation and commercial negotiation Solution finding mindset LANGUAGES English (Fluent) French (Fluent) Spanish (Intermediate) Desert Timber-1 2 Tree ntern Community Manager March 2019 to October 2019 Managed traffic on social networks. Assisted in planning appointments and professional travel.