Kwaku Asamoah Brobbey

Kwaku Asamoah-Brobbey Mobile No: - Email:- Address: Dubai, UAE PUBLIC RELATIONS, CLIENT SERVICES MANAGEMENT, DATA MANAGEMENT, SALES AND CONTENT WRITING. A highly versatile and dynamic professional with substantial experience in content writing and development, telemarketing, public relations, client management and customer services management in UAE. Proven ability in client and data management. PERSONAL VITAE Date of Birth: 20th April 1994 Nationality : Ghanaian Gender: Male Marital Status: Single Languages: English (Bilingual) EDUCATION & TRAINING Bachelor’s Degree in Information Studies and Economics - University of Ghana2016 West Africa Senior Secondary Certificate Examination (WASSCE) CORE COMPETENCIES Content WritingTelemarketing Content DevelopmentAdministrative Operations Client ServicesRetention Strategies Customer managementPublic Relations AREAS OF EXPERTISE Building Customer Relations: Engage customers and create desire for company products; offer professional customer service to customers from all over the globe. Team Building: Team leadership abilities; co-relate with other sales and employees as a team member towards organizational objectives; excellent co-worker relationships. Administrative Operations: Adapt to field or office organizational setting to assist in all kinds of administrative and operational responsibilities. Specialized in office filings, paper and electronic documentations, data management systems and supplier document control. Telemarketing: specialized in telemarketing and cold calling. Acquiring of long distant customers through excellent cold calling abilities paired with experience in the field of marketing. Total Customer Management: Skilled in acquiring, managing and organizing retained customers; handling troubled customers to prevent attrition; create an excellent impression about the company to the customer. PROFESSIONAL EXPERIENCE (3+ YEARS) Phamtrust Capital, Ghana 2015 to 2016 (1 year and 1 month) I have contributed extensively towards the company in the position of customer service and sales representative. Some roles I played in this company are listed below: Customer Service/ Sales Representative Responsibilities: Attend to customers’ needs, queries and complaints. Engage customers on company and product features. Perform administrative and operational tasks, organizing charge slips, coupons and vouchers, and balancing cash drawers and making deposits. Maintaining knowledge of current sales and promotions policies regarding payments and exchanges. Offering of executive assistance to manager in all sales aspects Report preparation on daily transactions. DreamDrive Digital, UAE 2016 to present (2+ years) In this company, I served as the principal customer service attendant and also as a content writer and developer for various aspects of the business. I made valuable contributions to the company through with my excellent customer management skills and meticulous approach to writing. I also kept books for the company and issued invoices to clients where necessary. Some key roles I played in this company are highlighted below: Customer Management and Content Writing/Development Responsibilities: Communicate with new customers via phone call or face-to-face at the office. Keep records of clients and create and maintain a priority list in order to ensure that deadlines are met. Address client complaints and concerns. Issue invoices to customers based on the services they request for. Effectively communicate client requirements to operatives. Write content for clients as part of the company’s services and develop marketing and other corporate content for the company. INFORMATION TECHNOLOGY SKILLS MS OFFICE (Word, Excel, Outlook, PowerPoint)WINDOWS Online/Email MarketingSocial Media Marketing High Information Technology (IT) Proficiency STRENGTHS Strategic Thinking Time Management Excellent Communication Fast Learner Team work Ability to take work pressure Multitasking References will be provided upon request.