Kuyikobong Michael Udosen

Professional Portfolio Kuyikobong Udosen Administrative Assistant This portfolio is designed to show you exactly how I can be a valuable asset to you, your business, or your team, and most importantly, WHY YOU SHOULD HIRE ME. Introduction Welcome to my portfolio, a curated showcase of my work in administrative support, customer service, and virtual assistance. With a passion for organization, efficiency, and client satisfaction, I bring clarity to chaos and streamline operations behind the scenes. From calendar management and data entry to email handling, customer support and project coordination, I thrive on helping individuals and teams stay focused, productive, and ahead of schedule. About Me Hi, I’m Kuyikobong Michael Udosen, a highly organized, detail-oriented Administrative and Virtual Assistant with a passion for helping individuals, teams, and businesses stay on top of their goals. With hands-on experience in data entry, calendar and email management, customer support, appointment scheduling, research, lead generation, and project management tools, I bring clarity to chaos and ensure nothing slips through the cracks. Over the years, I’ve developed a strong work ethic built on reliability, clear communication, and a drive to always deliver quality work. Whether it’s managing your inbox, streamlining your tasks, or organizing your digital workspace, my goal is simple: to give you back your time and peace of mind. Let’s build something great together. Skills and Expertise 1 Administrative Assistant 2 Customer Support 3 Data Entry & Research My capabilities aren’t limited to the skills listed above. I’m a fast learner, highly adaptable, and always open to learning any new tool or skill needed to better support your needs. If there’s a challenge, I’m ready to take it on. As an Administrative and Virtual Assistant, I’ve built a versatile skill set that allows me to support individuals, teams, and businesses with efficiency, attention to detail, and professionalism. From organizing schedules to handling customer queries, I bring structure and clarity to every task. 4 Calendar & Email Management 5 Appointment Setting & Scheduling 6 Project & Task Management Portfolio Overview This porfolio encapsulates the experiences of a detailoriented and tech-savvy Administrative Assistant with proven expertise in supporting executives and teams through efficient calendar management, email handling, appointment scheduling, and customer support. Skilled in communication, slide creation, data entry, research, and lead generation, with a knack for organizing and grouping data for actionable insights. Proficient in tools like Google Workspace, Microsoft Office Suite, Monday.com, ClickUp, Asana, and Trello, I ensure smooth project workflows and timely task execution. Adept at multitasking, problem-solving, and delivering polished results under minimal supervision. Data Entry Compiled and organized data on dormant accounts to support outreach, service recovery, and sales team efforts for reactivation, cross-selling, and reselling. Also created visual data summaries using charts and graphs, developed reports, and built collaborative spreadsheets for tracking onboarding status, task updates, and insights across crossfunctional teams. Research & Data Entry Conducted in-depth research to identify underperforming accounts and systematically entered findings into a structured spreadsheet. This supported client outreach, recovery strategies, and data-informed decision-making. Expense Tracking Tracking, Recording, and Compiling Departmental expense report Lead Generation & Data Entry Used Hunter.io to source and compile a targeted list of realtors in New York. Collected, validated, and organized key details including names, firm names, contact information, and niche/specialization. Delivered a clean, structured spreadsheet to support the client’s outreach and engagement strategy. Hunter.IO Lead Validation Calendar Management Efficiently managed numerous clients’ calendars by eliminating clashing schedules and overbookings. Blocked out time for rest, meals, and personal commitments, while ensuring ample breaks between meetings. Helped the client maintain a balanced, productive workflow without burnout. Email Inbox Management Streamlined multiple client inboxes by unsubscribing from unnecessary newsletters, creating custom labels and folders with color codes based on client preferences. Ensured clear organization, archived or deleted irrelevant emails, and maintained a clean, easily navigable inbox to boost efficiency and reduce clutter. Process Email Inbox Management Outcome Achieved a clean, well-organized inbox with clearly labeled folders for easy navigation. Automated email sorting for specific categories significantly reduced inbox clutter and ensured zero unattended emails, resulting in improved focus, faster response times, and better email management. APPOINTMENT SETTING & COLD OUTREACH Successfully managed appointment setting for a client targeting top media houses. I identified key decision-makers, gathered accurate contact details, and crafted personalized cold emails. When needed, I followed up via LinkedIn, Facebook, and cold calls. I tracked progress using Google Sheets and a Trello board for real-time updates, leading to successful bookings and demonstrating my strength in cold outreach and follow-up. Appointment Scheduling Assisted clients in creating and managing scheduling links using tools like Google Calendar, Calendly, and Acuity Scheduling. Synced calendars for seamless automated bookings, added buffer times between meetings, and blocked out time for personal activities. Also created events, scheduled meetings, and added detailed descriptions, including purpose, participants, locations, or virtual links on behalf of the client. Project Management Task Management Tools Used project management tools like Trello and Asana to support task and workflow collaboration between teams, organize tasks, and track progress on client-assigned projects. Ensured smooth updates, clear task ownership, and improved visibility for stakeholders, making project execution more efficient and Asana CRM Tools Project Management Project Management: Used Monday.com, ClickUp, and Notion based on client preferences to manage projects and team collaboration. I utilized features like Kanban boards, tables, timelines, and task views to track progress, assign responsibilities, document workflows, and ensure real-time updates, all tailored to keep tasks organized and clients informed. FRESHDESK CRM Created and maintained a detailed Knowledge Base and FAQs to reduce ticket volume, while efficiently resolving customer queries and support tickets to ensure faster response times and improved customer satisfaction. Freshdesk Ticket Resolution Knowledge Base Creation Customer Support Handled customer inquiries and resolved tickets using Freshdesk, ensuring prompt, courteous, and solution-focused responses that enhanced overall customer experience. Customer Support Zendesk & Intercom CRM Provided support via Intercom and Zendesk based on client preferences, showcasing adaptability across different CRM tools while maintaining excellence in customer service through timely and effective ticket resolution within Turn Around Time(TAT) and Service Level Agreement(SLA) Sorting Leads Handled client support and onboarding, managed email marketing and outreach campaigns, and nurtured leads through automated workflows, demonstrating my all-around proficiency with HubSpot’s CRM tools. Ticket Escalation Email Marketing Email Marketing Organization Skills Created a detailed meeting agenda tailored to the client's priorities and organized their Google Drive with clearly labeled folders and categorized files, ensuring easy data storage and retrieval for seamless workflow. GOOGLE DRIVE EDUCATION College University Of Uyo BSc. Political Science, 2019 Certifications Virtual Assistant Training Customer Relationship Management Customer Service Fundamentals Project Management Fundamentals Digital Networking Strategies Customer Engagement Specialist Introduction to CRM Emotional Intelligence GMAP Banking School Program Working With A Ticketing System Fundamentals of Digital Marketing -ALX -Coursera -Coursera -IBM -LinkedIn -IBM -HubSpot -UBA Academy -UBA Academy -HubSpot -Google Certifications 21 Thank you for stopping by. I’d love the opportunity to bring value to your business or team. Feel free to reach out, let’s connect and create something great together. Kuyikobong Udosen Contact Information --www.linkedin.com/in/kuyikobong-udosen/