Kuyikobong Michael Udosen

When customer messages pile up and administrative issues linger, brand trust begins to slip; that’s where I come in. I’m the calm in your operational storm, ensuring customers feel heard, supported, and valued while keeping workflows smooth and communication clear.

With over five years of experience spanning banking, FMCG, e-commerce, and startup environments, I’ve built a well-rounded background in customer service, complaint resolution, and administrative support. My career has been all about creating structure out of chaos, streamlining service processes, resolving escalations, and ensuring every interaction strengthens customer trust.

At United Bank for Africa, I handled high-volume customer inquiries and dispute resolutions across digital channels, email, chat, and phone, achieving a strong resolution rate and improving NPS satisfaction scores. In the FMCG and e-commerce space, I provided both customer and administrative support, managing orders, refund claims, documentation, and cross-team communication, while assisting with content and correspondence management. In startup settings, I supported founders by handling CRM updates, email outreach, and virtual admin tasks that kept operations on track.

🔹 Here’s What I Bring to the Table:

• Customer Support & Dispute Resolution: Skilled in resolving issues empathetically and efficiently to build loyalty and reduce churn.
• Administrative & Virtual Assistance: Experienced in scheduling, data entry, operations, and document management.
• CRM & Productivity Tools: Proficient in Zendesk, HubSpot, Freshdesk, Intercom, Monday.com, Notion, Google Workspace, and Microsoft Office.
• Organization & Communication: Known for attention to detail, clarity in correspondence, and ensuring no message or task is overlooked.

What drives me most is seeing the impact of well-handled communication, transforming challenges into trust, and routine interactions into opportunities for growth. I take pride in being dependable, adaptable, and always one step ahead in anticipating needs.

Based on my expertise, I'm open to administrative and customer support roles, where I can combine my experience across industries with a passion for service excellence to help businesses scale smoothly and strengthen customer relationships.

If you’re looking for a dependable, proactive professional who thrives on structure, efficiency, and human connection, let’s connect. Together, we can make every interaction and task count within your organisation.