Grace Bature Kutyyi
Haske Quarters Kunyi Katseh, Jos- |-www.linkedin.com/in/kutyyi-bature-acihrmcpm-858a7b28a
Profile Summary
A dedicated and versatile professional with a strong background in International Relations and
Diplomacy, and extensive experience in administrative support, financial report, customer
relations, and humanresource management. Demonstrates outstanding organizational and
communication skills, with a proven ability to manage tasks efficiently and effectively in a
remote environment. Highlymotivated, enthusiastic, and adept at identifying and capitalizing
on opportunities to improveprocesses and achieve organizational goals.
Core Competencies
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Administrative Support
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Time Management
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Communication Skills
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Customer Service
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Organizational Skills
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Computer Proficiency (Microsoft Office, Data Management)
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Teamwork and Leadership
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Problem-Solving
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Interpersonal Skills
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Flexibility and Enthusiasm
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Financial analysis
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Financial reporting
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Accounting software
Professional Experience
Portfolio House (EPM Assets Limited) | Customer Relations Officer/Admin Officer/Account
Officer
January 2021 – Present
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Maintained complete and accurate customer correspondence data.
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Ensured outstanding customer satisfaction by maintaining strong working relationships.
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Managed client relationships to build a reputation for excellent service and generate
repeat business.
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Developed problem-solving methodologies to resolve customer issues efficiently.
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Promoted and upsold products, services, and packages to maximize sales
opportunities
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Delivered product knowledge to customers through effective communication.
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Managed office supplies and organized filing systems for important and confidential
documents.
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Arranged travel and accommodations, and answered queries from employees and
clients.
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Processed payroll transactions, including remittance of taxes, pension, and HMO from
staff salaries.
Manage and maintain accounting records, including accounts payable and
receivable, general ledger, and other financial data.
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Reconcile bank statements, credit card statements, and other financial accounts
regularly.
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Prepare and analyze financial statements to provide insights and recommendations
to the Finance Manager.
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Perform other duties as assigned by the Finance Manager.
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Provide support during audits and tax preparation.
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Assist with month-end and year-end closing processes, including reconciliations,
adjustments, and accruals.
Collaborate with other departments, such as purchasing, sales, and operations, to
coordinate financial activities and support business operations.
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CBN Project Office (Bruminig Limited), Jos | Project Assistant
June 2017 –August 2019
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Adhered to data collection and management procedures to prepare, collect, record,
and input data.
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Planned meetings and performed outreach activities.
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Tracked budgets and managed detailed task tracking.
NYSC, Federal Ministry of Information, Secretariat, Minna | Assisting Officer
November 2014 – October 2015
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Handled liaison with both public and private media.
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Collected and stored information.
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Performed other duties as assigned by the Ministry Authority.
Educational Qualifications
MSc Peace Studies and Conflict Resolution (Ongoing)
National Open University Nigeria
BSc (Hons.) International Relations and Diplomacy
Salem University, Lokoja, State | October 2010 – June 2014
West African Senior School Certificate
Our Lady of Fatima Girls School, Sabon Tasha, Kaduna | September 2004 – July 2010
Trainings / Professional Certifications
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Certificate in Virtual Assistant / ALX Africa / September 2024
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Customer Relation Course | Emmab Complete Solutions Concept/CADSYNC Consult
Abuja | March 2021
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Advanced Certificate in Information Technology | MBM Computer School Jos, Plateau
State | December 2012
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Artificial Intelligence and the Future of Work | Chartered Institute of Human Resource
Management Nigeria | December 2023
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Introduction to Data Analytics and Python Fundamentals | Alison Online Learning |
Ongoing
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Executive Diploma in International Human Resources Management | La Plage Meta
Verse | August 2023
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Leadership Coaching Course | Oropo Leadership Visionary Coaching Co. | July 2023
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Postgraduate Certificate of Diploma in Human Resource Management / Chartered
Institute of Human Resource Management Nigeria / July 2023
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Certificate of Certified Personnel Manager / Chartered Institute of Human Resource
Management Nigeria / July 2023
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Associate Member Certificate of Chartered Institute of Human Resource
Management Nigeria / July 2023
General Skills and Competencies
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Goal orientation, creative and strategic thinking, and problem-solving
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Excellent interpersonal skills and work ethics
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Leadership and teamwork proficiency
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High emotional intelligence, adaptability, and networking capacity
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Excellent communication (writing, verbal, and telephone skills)
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Proficient in Microsoft Word, Excel, and PowerPoint
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Accounting principles
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Attention to detail
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Financial analysis
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Financial reporting
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Accounting software
