Kurt Gimeno

Kurt C. Gimeno Customer Service / Subject matter expert / Appointment Setter Address: Jude St. Dona Victoria, Dau, Mabalacat City. Email address:-Skype ID: kimeon001 SUMMARY OF SKILLS AND CARREER HIGHLIGHTS: Operational and Performance Management - Working for more than 5 years in the BPO industry as a customer service experience in Booking a flights, reservation, billing explanation, processing payments, and food delivery (Support mediums – Email, eSupport (Chat) and Phones (inbound and outbound) ). People and Talent Management – Experienced in managing teams within the 5 years tenure in Operations was able to help 2 teams to graduate during their nesting periods and had a leadership mentoring. ISA/Appointment Setter – Experienced in Cold calling and appointment setting for potential clients, outsourcing leads and handling admin task to nurture leads, trained in the KW Commands on handling Objection to win customer. General Virtual Assistant – Handled e-commerce, focused on product developmental and product reviews, experienced using shopify. EMPLOYMENT HISTORY: Sitel Baguio Customer Service Relation April 2016 to October 2016 Call Center Agent whose focus is to achieve all of the KPI’s, successfully met goal and was top 2 for the whole organization and top 1 in Sitel Baguio. Learned how to help customer through inbound reservation and cancelling a flight, explaining basic travel requirements and knowledge base on following processes on helping customers. Convergies January 2017 – April 2017 Learned Basic selling, troubleshooting, web walkthrough, billing explanation and payment processing. VIRTUAL ASSISTANT VSS (Virtual Support Services) Home base Company April 2017 – July 2018 Customer service who handles, e-commerce profile of client. Outsourced for influencer through Instagram for product developmental and reviews. Provided real time analysis of product and reviewed product on e-commerce profile through shopify TaskUs CUSTOMER REPRESENTATIVE/SUBJECT MATTER EXPERT July 2018 - November 2021 Customer Service representative who takes care of drivers, merchant, and customers through email, chat, and phones. Provided excellent customer support and promoted to Subject Matter Expert who was successful in helping two teams to graduate Went Under mentorship for leadership Learned to use Salesforce and soft phone to contact customers as an outbound support Sitel CUSTOMER REPRESENTATIVE March 2022 - October 2022 Learned Basic selling, troubleshooting, web walkthrough, billing explanation and payment processing. Helping customers as an inbound support using salesforce, CRM, and sibiel Cyberbacker APPOINTMENT SETTER Cold caller who handles real estate objections Successful in calling 200 to 300 leads and can set appointment 1 or 2 per day Trained in the Keller Williams Commands to handle objection and provide better concept of how we can help them EDUCATIONAL ATTAINMENT: Data Center College of the Philippines Baguio City 2011 – 2013 Major: Undergraduate of Computer Technology University of Baguio Baguio City 2013 – 2016 Major: Undergraduate of Bachelor of Science Major in Financial Management Custom section: Shopify, Dispatch, Five9, salesforce, Sibiel