KURT ANUB
Ecommerce Specialist | Virtual Assistant
E - -
Iligan City, 9200, Ldn, PH
EXPERIENCE
SUMMARY
Customer Support Manager
IceClique | Midasbling
2017 - Present
Newcastle, United Kingdom
• Improved product range by {15%} by onboarding {10} new vendors.
• Increased customer satisfaction by {20%} by providing friendly, efficient
support.
• Enhanced team productivity by {30%} by training and managing a support
team of {5}.
• Handled day-to-day tasks including order tracking, returns, exchanges,
and refunds.
EDUCATION
Customer Support
PressedFreshATL
Experienced eCommerce Virtual Assistant with
a proven track record in customer service, sales,
marketing, and operational support. Adept at
managing and optimizing online stores across
multiple eCommerce platforms, handling daily
operations, and resolving technical or orderrelated issues. Possesses in-depth knowledge of
online retail and logistics, consistently delivering
high-quality customer support and driving
customer satisfaction.
2022 - 2023
Atlanta, United States
• Provided professional support via email.
• Managed {2} social media pages, maintaining brand presence for {5,000}
followers.
• Created discount codes and limited-time promotions to encourage repeat
business.
Iligan City National High School
High School diploma
2006
St. Peter College
Computer Science
2010
KEY ACHIEVEMENTS
Customer Support
Rireas | Lavishmat
2018 - 2021
United States
• Handled day-to-day tasks including order tracking, returns, exchanges,
and refunds.
• Resolved {95%} of order-related concerns by providing clear email
responses to customers.
• Worked closely with vendors and internal teams to ensure smooth order
processing and fulfillment.
• Handled dispute cases via PayPal and Authorize.Net.
• Helped with product listing and inventory checks to support backend
operations.
Ecommerce CS and VA
The Porch Swing Store
2017 - 2018
Auburn, United States
• Maintained a customer satisfaction rate of {95%} by providing
professional email and live chat support.
• Increased brand engagement by {25%} by managing social media pages
and maintaining a consistent voice.
• Editing product images and uploading listing.
• Supported marketing efforts through content scheduling and basic design
task.
Vendor Onboarding Success
Increased vendor onboarding by 25% in
2021 to expand product offerings.
Customer Satisfaction Excellence
Managed 200+ daily customer inquiries,
achieving a 90% satisfaction rate.
Social Media Growth
Boosted social media engagement by 40%
with targeted campaigns.
Efficiency Improvement
Reduced dispute resolution time by 50%
through process improvements.
PROJECTS
2.0 Store Development
09/2024
China
Ecommerce Store
• Increased client's sales by {30%} by revamping
storefront into a user-friendly online shop.
SKILLS
INTERESTS
Operations Mgmt
z
Reading
9
Store Development
LANGUAGES
English
Online marketing
Proficient
Business Admin
Road Trip Travels
Tagalog
Native
Training and mentoring
Market Research
Quality assurance controls
Customer Service
Digital Marketing
FIND ME ONLINE
TRAINING / COURSES
Facebook
Kurt A. Anub
X
Kurt Anub
Meta Media Buyer
LinkedIn
Kurt Anub
Search Engine Optimization
WhatsApp
CERTIFICATION
Kurt
Upwork Skill Certification - Customer Service
BOOKS
Provider: Upwork
Issued: March 2023
Fundamentals of Social Media Advertising
Provider: Coursera x Meta
Issued: June 2025
Social Media Management
Provider: Coursera x Meta
Issued: June 2025
Advertising with Meta
How to Win Friends
& Influence People
Dale Carnegie
Rich Dad Poor Dad
Robert Kiyosaki
Negotiate Like a
CEO
Jotham S. Stein
Provider: Coursera x Meta
Issued: June 2025
