Kurnia

KURNIA-- Indonesia SUMMARY 5 years of experience in customer success and support sector. I am fluent in English and Bahasa Indonesia, and have versatile experience in different types of products and services. I am looking for an opportunity to support a company as they expand to the Indonesian market. WORKEXPERIENCE Bigpool Pte. Ltd., Customer Service Supervisor, Jakarta Aug 2019 to Present As the Customer Service supervisor for BigPool, I was in charge of maintaining the support hotline for BigPool's corporate insurance clients. I was trained in their insurance products and dealt directly with product-related enquiries, app-related enquiries and provided quotations by phone and email. In addition, I was also tasked with other duties related to interfacing with customers. The contract was concluded as the company altered its strategy into a cold-calling based sales operation. PT Investree Radhika Jaya, Customer Centre Team Leader, Jakarta Jan 2019 to Jul 2019 I oversaw a team of customer centre agents. My roles and responsibilities included: Ensuring that all the calls, chats and emails were handled properly in accordance to our Service Level Agreements, especially being answered promptly. Ensuring that all agents were giving correct information about our company's products and services. This involved auditing, training and correction of mistakes when they occurred. In my leadership role, I was also tasked with generating reports on a daily, weekly and monthly basis. PT Platinum Outsourcing Solutions, Administrative Assistant Customer Mar 2018 to Dec 2018 Service, Jakarta I was assigned to a Technical Repair business, handling their inbound calls. My responsibilities included: Handling inbound calls from customer to make booking appointments for repair. Making outbound calls to clarify job details, confirming appointments and scheduling related enquiries. Handling inbound enquiries regarding services of the company and policies related to the services rendered. PT VFS Service Indonesia, Operation Officer Australia Visas & Immigration (VFS Global), Jakarta My roles and responsibilities included: Handling inbound calls and providing information regarding Australia Visas. Mar 2014 to Jul 2017 Handling inbound email enquiries related to different types of Australian visas, documents required. In this role, I was trained thoroughly in all types of Australian visas, and was continually retrained due to updates in visa policies and requirements. PT Marunda Graha Mineral, Receptionist & Administration, Jakarta Jul 2012 to Nov 2013 In this role, I am responsible for the following: Handling incoming calls and transferring calls to the correct extensions. I performed the telephone operator role and places calls as requested by executives. I managed the booking and assignment of meeting rooms and various meeting spaces. Greeter to guests at the company. Other responsibilities included the preparation of tax documents as requested by my supervisors. The Bristish Institute, Senior Student Advisor, Jakarta Jan 2011 to Sep 2011 In this role, I am responsible for the following: handling customers and follow up enquiry and assist corporate clients for English Training Programme quotation. Manage and organize staffs and classes running in one of the school branches. Prepare and make travel arrangement for expatriate teachers for kitas and Visa process. SKILLS Computer Literate | Good Microsoft Office (Word, Excel, Powerpoint) Email, Internet & Browsing | Good EDUCATION Universitas Indrapasta PGRI, Bachelor Field of Study: English Literature Grade: GPA 3.08 LANGUAGE Indonesian | Native or bilingual English | Full professional 2005 to 2010