Kundiso Winpeg Feresu

Kundiso Feresu Operations manager -- Harare, Zimbabwe Professional Experience Executive Operations Assistant Manager (Remote), April 2025 – present | Harare, Zimbabwe Paroch Medicals Provide executive-level support to a top-performing real estate agent, managing daily operations, schedules, and communications. Coordinate and optimize workflows for a dynamic real estate team, ensuring timely task completion and client satisfaction. Manage calendars, set appointments, and organize travel and meeting logistics for agent and team members. Oversee and maintain key real estate platforms: Skyslope – ensured compliance, uploaded transaction files, tracked deadlines. Zipforms – prepared, reviewed, and submitted contracts and disclosures. BoomTown – maintained CRM, managed lead follow-up systems, tracked conversion metrics. Sisu – updated team performance dashboards, tracked KPIs, and assisted with accountability coaching. Draft, edit, and process contracts, listing agreements, and closing documentation with high attention to accuracy. Troubleshoot technical issues across multiple real estate systems, providing first-line support to team members. Streamline communication and task delegation between the agent and internal team, vendors, and clients. Implement and refine operational systems to improve efficiency and scalability of team operations. Train and onboard new team members on systems, procedures, and compliance requirements. Assist with listing prep, open house coordination, and marketing efforts as needed. Maintain organized digital filing systems and ensure transaction compliance throughout deal lifecycle. • • • • • • • • • • • • • • • Acting Operations Manager, Ruvents Supply Chain January 2025 – April 2025 Bulawayo, Zimbabwe Key Responsibilities: Stock Management & Demand Forecasting: Consistently monitoring and assessingstock levels to ensure optimal inventory turnover. Utilising sales data and market trends to accurately forecast demand, ensuring timely reordering and preventing overstocking or stockouts. • Order Placement & Supplier Coordination: Placing and managing orders based on demand forecasts and production schedules. Maintainingstrong relationships with suppliers, ensuring consistent supply and negotiating favorable terms for high-quality produce and materials. • Waste Minimization & Rotation Management: Overseeing stock rotation (FIFO) to minimize product waste and ensure the freshest ingredients are always available for production. Implementing strict guidelines for managing shelf life and product usage. • Quality Control & Product Inspection: Inspecting incoming raw materials and producing for quality and freshness, adhering to stringent food safety standards. Performing quality checks throughout the production and distribution process to maintain high standards. • Substandard Product Rejection: Actively reject substandard or non-compliant products, ensuring only the highest-quality goods are used in production and dispatched to customers. • Timely Dispatch & Order Fulfillment: Ensuring the efficient and timely dispatch of orders, coordinating production schedules and distribution routes to meet customer deadlines and maximize operational efficiency. • Warehouse Supervision & Staff Management: Leading and supervising a dynamic warehouse team, assigning tasks and responsibilities based on operational priorities. Monitoring and assessing staff performance to ensure high levels of productivity and adherence to company standards. • Operational Cost Analysis & Budgeting: Regularly analyzing operational costs, identifying cost-saving opportunities, and implementingstrategies to optimize financial performance without compromising product quality or service. • Customer Relations & Satisfaction: Addressing customer concerns promptly and professionally, ensuring high levels of customer satisfaction. Working collaboratively with the sales team to ensure customer expectations are met and exceeded. • Bottleneck Identification & Process Improvement: Proactively identifying operational bottlenecks and inefficiencies within the production and distribution processes. Developing and implementing solutions to streamline operations, reduce delays, and enhance overall productivity. • Efficiency & Productivity Optimization: Continually assessing and refining workflows, leveraging technology and process improvements to maximize efficiency, minimizing waste, and boosting productivity across all departments. • Administrative Support & Invoicing: Providing administrative support in invoicing, order processing, and documentation, ensuring all records are accurately maintained and comply with regulatory requirements. • Quality Control Manager, Ruvents Supply Chain March 2024 – April 2025 Bulawayo, Zimbabwe Reporting to the Operations Manager Providing effective and efficient administrative and quality assurance services for the fruits and vegetables received and issued Supplying quality and compliance support Conducting internal audits and compliance checks Carrying out live observations of fruit and vegetables to ensure quality of service is a high standard. Drafting food and safety procedure manuals Recording all audit and observation findings and report to the Operations manager. Provision of support on customer satisfaction surveys/feedback. Ensuring timely processing of data and documentation within contractual requirements, co-ordination of internal administrative systems, profile monitoring, data management, back up and tracking are conducted. Keeping up to date, accurate records of activities, produce monthly and ad HOC reporting, internal audit, compilation and provide other administrative Supporting as necessary to ensure the successful quality assurance standard. Training and developing staff members on receiving, storing, and issuing of products Assisting in identifying good and bad suppliers of produce. Monitoring fruit and vegetable wastage percentage and ensure that it does not exceed 2, 5% of the total revenue. Monitoring the state of the refrigerators and ensure that the products are sold out in good state. Keeping record of all vegetables and fruits in stock to ensure their life span is monitored. Supervising Receiving, Stores and Issuing. Invoicing and tracking outgoing stock for purchase planning Sales role: managing several customer accounts and ensuring monthly budget is reached per customer. Hygiene and systems weekly inspection Training personnel on product handling. • • • • • • • • • • • • • • • • • • • • • • Food Quality Control Officer, September 2023 – February 2024 Matanuska Distribution Limited Bulawayo, Zimbabwe Producing daily and weekly written reports on quality in coming at depot, in the market Assisting in drafting of SOPs SICs and checklist where needed Monitoring and providing inputs and assistance for all action plans for corrective and preventative measures for Bulawayo depot and retail. Providing progress reports on the To ensure adherence to all SOPs making sure every granular detail is followed Monitoring the critical control points for Ripening process Monitoring and carry out audits on -Systems at depot, distribution, and van sales Preventative maintenance of the depot Health and safety training at the depot Retail stores Ensuring compliance to SICs and SOPs at depot and in retail store by merchandisers Compliance to hygiene standards Assisting Operations and Sales to carry out root cause analysis for complaints andaudit non conformances at depot and in retal Providing training on aligning the SOPs and the operations being undertaken by operators at the depot. Mentoring and guiding and provide training to the resources on quality hygiene, and food Engaging with management, depot operations supervisor sales supervisor. • • • • • • • • • • • • • Assessing incoming product and give feedback to growers on the received product. To provide input on SOP's and SIC Reportingto the Quality Manager on a weekly on all Quality issues Reporting disciplinary issues to relevant manager when needed Work towards reduction of waste by highlighting potental problematic areas. • • • Food Production Research fellow, University of Pretoria February 2023 – September 2023 Pretoria, South Africa Role Observing and collecting data on farming methods Formulating and creating manuals for smallholder farmers Participating in farming activities and provide input Participating in laboratory based data collection and analysis. Reporting to project manager. Identifying gaps in production chains and propose further research for improvement Aiding in postharvest handling and product development for value addition of Orange fleshed sweet potatoes. • • • • • • • Achievements Collected invaluable data Created a network with players in the farming industry Created adaptable farming manuals • • • Food Quality Control and Assurance intern, AMP Meats December 2018 – December 2019 Harare, Zimbabwe Role Thorough analysis and control of factory activities Ensuring food safety and quality standards were met in Meat inspection and reception Processing inspection; deboning and dicing, mincing and sausage production, storage and despatch Conducting food Safety and hygiene training for new company employees Assisting in product recipe formation. Detailed hygiene Audits Assessing non-conformities and goods returned goods. Completing Check sheets and documenting non-conformities. Preparing weekly reports on all production processes. Participating and assisting in food safety Training for all factory workers. Microbiological sampling on equipment, products and food handlers Reporting to Quality Control and Quality Assurance Supervisors Documentation of all food safety and quality control/assurance activities • • • • • • • • • • • • • • Achievements Entrusted with supervisory role during Quality control manager's absence Received perfect grades upon assessment from both my work supervisor and my lecturer Scored distinctions for my internship • • • Trainings HACCP FSSC 22000 • • Education Bsc Food Science and Nutrition Honours, 2017 – 2021 | Gweru, Zimbabwe Midlands State University Degree class 1 Studied a wide range of courses including Analytical biochemistry, research methods and statistics, Industrial biochemistry and project planning and management • • Skills Laboratory skills Plating, isolation and inoculation, purification, DNA extraction, biochemistry. Quality Assurance Systems Audits Research Observing and collecting data, writing Microsoft Office Word, Excel and PowerPoint Quality Control (QC) Hygiene Audits Factory hygiene, quality assurance Team leadership Taking initiative and keeping the team motivated Research writing Pastel Accounting program Sales order generation Invoicing Credit note generation Back order analysis Reports and statements • • • • • Projects Food safety Governance in Zimbabwe: Challenges, January 2020 – February 2025 Regulatory gaps and Strategies for Global Compliance. An indepth analysis of the Food control system of Zimbabwe as per the FAO assessment tool. The analysis looked into: Food Legislation Food control Management Food control Laboratories Food Inspection Food control Information, education and communication. The Outcome was the conclusion that the multifaceted approach of the food control system of Zimbabwe left gaps in the process of ensuring Food safety and quality control and it was recommended that a new strategy be created to cater for the lack of focus on food safety • • • • • Strengthening productivity capacity of smallholder February 2023 – present farmers in Zimbabwe and South Africa It is an exchange research project between Rural Enterprise Trust of Zimbabwe and the University of Pretoria, funded by NOREC. The project seeks to educate and strengthen the productive capacity of smallholder farmers in Zimbabwe and South Africa in order to promote increased productivity, food security, nutrition and income Organizations Praise Foundation, Volunteer December 2021 – present Harare, Zimbabwe Praise Foundation is a non-governmental and non-profit making organisation that ensures the social, political, psychological and economic empowerment of individuals gendered as women. Role I mainly work as a volunteer providing service and support when needed. I was previously selected to run the women's wellness program of the foundation. Zimworx, Volunteer June 2022 – February 2023 Harare, Zimbabwe Providing support to primary school children in a reading program. The Northside Church in Harare, Zimbabwe runs a reading program. My role was to help guide the student and teach them how to read as an after school activity for the children. References Emily Nyamakwenje, Quality Control Manager, AMP Meats-, - Malik Bill, Postdoctoral Research fellow, University of Pretoria-, - Tawanda Mandevhana, Founder and director, Rural Enterprise Trust of Zimbabwe-