Kunal Kishore

Name – Kunal Kishore Email--Cell- • • • • • More than 12+ years of experience in Retail Branch Banking, Wholesale Banking and Digital Banking Supports a strong sales and service culture to execution of sales initiatives and closure with customer satisfaction Always focus on new contacts and banking relationship, enhance existing relationship and guide/support team for same Delivered Award winning sales performance Experienced in customer service roles, and work closely with the Implementation Team to provide appropriate and products and services to the clients Work experience Teleperformance Global Services (Axis Bank Outbound Contact Centre) Aug 2016- Oct 2020 Team Leader - Managing 15 Digital RMs, delivery of team sales, service level components, quality and productivity targets -Responsible for bringing in new customers and boosting the company’s profits --Cold Calling, generate business, cross sell and monitor cross sales of staffs - Perform sells for all banking products such as CASA, RTD, life insurance, general insurance, personal loan, auto loan, home loan, credit card, forex, mutual fund and demat account - Providing service to existing clients, helping them to understand their portfolio and for increasing their investment accordingly - Encouraging customers for increasing monthly and cumulative balance -Supervising of all customer transactions and service-related queries and complain -Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call -Contribute for the initial hiring and selecting process of the front line and control attrition IndusInd Bank Limited June 2012 — March 2016 Manager – Customer Service & Operations (Operations Head) -Perform sells for all banking products such as CASA, RTD, life insurance, general insurance, auto loan, home loan, credit card, forex, mutual fund and demat account - Focus products- sourcing of account, incremental deepening and funding, as well as focus on cross sell of liability and asset products -Cold Calling, generate business, cross sell and monitor cross sales of staffs - Providing service to existing clients, helping them to understand their portfolio and for increasing their investment accordingly - Encouraging customers for increasing monthly and cumulative balance -Ensuring need-based product approach towards clients and regular reporting of product penetration -Perform KYC, CDD (Customer Due Diligence) & EDD (Enhanced Due Diligence) sample reviews on new & existing clients for both banking & lending relationships. -Customer service to ensure walk in customer’s issues along with resolution of customer queries/complaints -Manage and Control all Operational related functions of the branch with NIL Errors. HDFC Bank Limited- Wholesale Banking June 2011 — May 2012 Assistant Manager (Authoriser) Wholesale Banking Operations: 1.) Cash Management Operations 2.) Remittance Operations 3.) Retail liability Operations ICICI Bank Limited October 2007 — June 2011 Customer Service Officer - Perform sells for all banking products such as CASA, RTD, life insurance, general insurance, forex, mutual fund and demat account - Cold Calling, generate business and cross sell - Handled Privilege Banking role for generating revenue from privilege customers through sourcing of liability products Perform compliance, service and operations in branch Retail operations- cash, clearing, remittance, reconciliation of all dummy and nostro accounts Given operational support to bank for merger with Bank of Rajasthan Certifications IRDA -Qualified IC38 both Life and General Insurance Certificate in Digital Banking from IIBF Risk Management from (IBMI)International Business Management Institute Certified Six Sigma Black Belt (CSSBB) From www.sixsigma-institute.org Education Currently pursuing 1-year executive MBA from IIM Rohtak-EPGPX (20-21) Post Graduate Diploma in Banking Operation July 2007- October 2007, IFBI (NIIT Venture), Kolkata B. COM Vocational (Honours) in Advertising sales promotion and sales management August 2003 — June2006 St. Xavier’s College, Ranchi Intermediate in Commerce -12th StandardJuly2001 — June2003, Mrs. K.M.P.M Inter College, Jamshedpur AISSE (CBSE) -10th StandardApril2000 — April2001, Vidya Jyoti School, Jamshedpur Personal Details Father's name: Mr. Lal Mohan Mahato Date of Birth: 24th February 1984 Language: English, Hindi Date: _ __ __ _ _ Signature: __ _ _ _ _ _ _ _ _ _