Kunal Dokari

Kunal Dokare Career Aspirations To get aligned with a reputed company to get a deeper insight into the present business process and utilize my skills and abilities in the industry that offers professional growth while being innovative and flexible. Work Experience Sutherland Global Services (April ,2016 – October,2018) – Consultant Handling Enterprise customers for U.S. and Canada region for Act! CRM Software. Provide troubleshooting and technical support to customers via phone, web based tools and e-mail. Advising customers regarding the software’s proper use and address their technical issues. Assisting customers on issues related to package installation, configuration and data sharing over LAN & internet Via VPN. Providing support on SQL, .NET and Windows desktop related issues (supporting components for Act! CRM Software). Assisting and troubleshooting integration of Act! with 3rd party Android and IOS tablets, PC’s and phones. Assisting and troubleshooting integration of Act! with 3rd party software’s like Zapier, QuickBooks, etc. via Web API. Providing web hosting of the data or referring customers to appropriate web hosting service providers for database hosting related procedures. Creation of issue based knowledge base articles, if not present. Providing case escalation for complex issues. End to end management of the assigned P1 incidents. Managing a team for VRM (vulnerability management) handling. Maintaining proper reports for VRM scans. Classification of VRM reports. Analysing the VRM reports based on client requirements. Suggesting VRM remediation based on the VRM reports Scheduling VRM remediation according to client requirements and availability. Handling all escalations related to the VRM tickets. End to end management of the entire VRM pilot process. Managing Act! And VRM process for greater efficiency & results. Provide additional support whenever required. Plancess EduSolutions Pvt. Ltd. (April ,2015 – October ,2015) – Engineering Counsellor Conducting interactive sessions with students and their parents. Enlightening them on the different career paths available according to their interests and abilities. Counselling students for their IIT-JEE preparations. Thereby, convincing them to join Plancess for the same. Conducting face-to-face or telephonic doubt clearing sessions for students with the in-house IITians. Mentoring students and their parents. Act as a liaison between students and the in house IITians. Freelancer (April – December, 2015) – Content & Social Media Manager www.sportsjumble.com // www.digitalstuffindia.com Reviewed content for the above mentioned websites before publishing. Recommended revisions to scope, format and content. Managed their social media viz; Created reports for their social media posts Monitored the social media posts Managed their posts Freelancer (June, 2013 – February, 2016) – Tutor Coached students of class 8th, 9th and 10th in the subjects of English and Science. Created personalised test papers for students to check their understanding of the subject. Conducted interactive sessions with students and their parents to make them aware of their child’s academic progress. Technological Proficiency Operating Systems :- Windows XP/7/8/8.1/10, Windows Server 2003/2003 R2/2008/2008 R2/2012/2012 R2,Android Software :- MS Office, CRM, DBMS Networking :- LAN, WAN, Firewalls, TCP/IP Languages(basics) :- C, C++, Java, HTML, SQL, .Net Educational Qualifications Degree University Institute/School B.E. (Computer) Mumbai Atharva College of Engineering H.S.C (Science) Mumbai St. Andrew’s College S.S.C Maharashtra Bombay Cambridge School Extra-Curricular Activities Attended CSI Workshop on PC Assembling in Atharva College. Attended CSI Seminar on Effective Blogging in Atharva College. Security Volunteer for Cultural Festival Rhythm. Event Head of Atharva Volleyball League for Entrepreneurship Festival, GoGreen. Personality Traits Flexible, Competitive, Optimistic, Good Management Skills and Friendly. Languages Known Written: English, Hindi, Marathi, French (basics). Spoken: English, Hindi, Marathi, French (basics), Gujarati, Vaddari. Personal Information D.O.B.:8th May, 1989. Place of Birth:Mumbai, Maharashtra.