Kumi Kanno

Kumi B. Kanno Mobile Email Date of Birth Age : - :-: November 18, 1991 : 28 Summary of Skills/Job Description: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Handles inbound, outbound calls, chat support and emails. Provides technical support to customers. Handle order request, complaints and scheduling. Handles Windows, Mac OS, Android, IOS, Kindle, Blackberry OS Has intermediate knowledge in various computer applications. (MS Office, Audacity, Windows Movie Maker, SR-Dash, LogMeIn Rescue, SAP, Salesforce, TeamViewer, Photoshop, Kronos, adherence, ADP, Workforce, APowerMirror, Eyebeam, ViciDial.) Knows how to navigate and troubleshoot Windows and Mac OS, Android, IOS, Kindle and ChromeBook. Evaluating Agents using Nice, Meridian and Value Capture with screenshots. Basic knowledge on how to remove Computer Virus. Troubleshoot router. Data encoder/Gathering/Filing. Has intermediate knowledge of computer repairing, assembling and installing. Substitute support and supervisor. Excellent analytical, handling, troubleshooting skills. Adaptability to new technologies and work environments and flexibility in working hours. Can communicate with different behavior types of customer in a most appropriate way. Preparing/Organizing products for clients. Dedicated, fast learner and willingness to learn. Ticketing, servicing, placing replacements and ordering products. Preparing and organizing daily, weekly and monthly sales, survey, and AHT analysis. Monitoring trends and evaluating performance for monthly sales and survey goals. Manage payments, scheduling reports and updating reports on our database. Handles HP All in one Printer for hardware and software support. Has excellent knowledge on how to make copy, print, scan, fax, troubleshoot and fix software/hardware issues. Making weekly reports for the evaluation to be presented/discussed to the central manager. Loyal, Dedicated, Motivated, Honest, Fast learner, Optimistic and keen on details Knowledge on how to troubleshoot Smartphone’s, tablets, computers and printers. Dispatch, Scheduler, Secretary, Processing Visa, Quality Assurance Supervisor for car cleaning and mechanic. Secretary, Receptionist, HR, Admin. Photoshop, Basic Video Editing Google Products and Services Social Media management and creation EMPLOYMENT RECORD Open Call Centre Sector : Home Base - Freelance Position ​ : Inside Sales Associate Account ​ : Real Estate Period : Jan 2020 - Feb 2020 Sykes Asia Sector Position ​ Account ​ Period N​orthwest Suite 340, Calgary Alberta, Canada Tower 1, 11th Drive Uptown Mall BGC Taguig Phil : Business Process Outsourcing : Customer Service/Technical Specialist 3 : World’s Largest Search Engine : July 2019 - Nov 2019 Trec Global Inc San Anthonio Pasig, Philippines Sector : Homebase Solution Team Position ​ : Technical and Customer Service Account ​ : First Data, Tsys and Global payments (POS Verifone) Period : May 2019 – July 2019 Service Source BGC Taguig, Philippines Sector ​ : Business Process Outsourcing Position ​ : Sales Associate - Car Rental / Customer Service Account ​ : Hertz Car Rental (World Wide) Period : Feb 2018 – June 2019 The Mechanic Auto Center Al Quoz 4, Dubai UAE Sector : Car Services Position : Service Advisor / Marketing / Customer Service Period : Nov 2017 – Dec 2017 Canadian Specialist Hospital Abuhail Deira, Dubai UAE Sector : Hospital Position : Internal Marketing/Appointment booking/Customer Service Period : Aug 2016 – Oct 2017 Carbox Services L.L.C Dubai Investment Park 2, UAE Sector : Car Services Position : Secretary/Supervisor Call Center Operator/Admin/HR/Recruitment Period : January 2016 – April 2016 Almumayaz Abu Baker Al Sadiq, Dubai, UAE Sector : Channel Partner of Etisalat Position : Account Manager Period : November 2015 – December 2015 Convergys International (Full-Time) Quezon City, Philippines Sector : Business Process Outsourcing Industry Position : Customer Service/Technical Support Representative/Sales Specialist Department : HP Printer - Mac, Windows, Cloud, and Central Quality Assurance Period : November 2011 - October 2015 Bibo Global Opportunity (Part-Time) Makati City, Philippines Sector : Online Home Based English Tutor Position : English Teacher for Japanese student Period : June 2014 – November 2014 Food sphere Incorporated (Project Based) Valenzuela City, Philippines Sector : Food Processed Meat Position : Kitchenaid, Assistant Department : Research & Development – Frozen Processing Meat Department Period : December 2010 – May 2011 Trainings Attended Open Call Centre Jan 2020 ​- Real Estate Objection Sykes Asia Sept 2019 ​- Pixel 4 new features and functions Sept 2019 ​- Android 10 new release Beta Test New Features Convergys ​(former Stream Global Services International) August 2014 ​- . ChromeBook computer training May 2014 ​- Cloud Services handles web server base application for Android, IOS, Kindle, Mac and Windows specialize for printer. June 2013​ - Quality Assurance for HP July 2012​ - Macintosh Operating System, for printer software. December 2011​ - Windows Operating System, for printer software. November 2011​ – Router Issues/ Connectivity Issues November 2011 ​- Hewlett Packard Printers and Wireless Connectivity for the Printer October 2011​ - Dell Computer/Laptop Bibo Global Opportunity Makati, Philippines June 2014 ​- Online English Tutor for Japanese Student(Part Time) Pierre & Paul Solutions Inc. Shaw Boulevard, Philippines September 2011​ - Basic Communication Skills for Outsourced Services. Foodsphere Inc., (CDO) Valenzuela, Philippines May 2009​ - Research and Development Aide/Assistant EDUCATIONAL BACKGROUND COLLEGE : AMA Computer University Bachelor of Science in Computer Science Caloocan Branch Manila, Philippines CHARACTER REFERENCE Mr. Dante Bonifacio - Supervisor Ship Gen. Mechanic Gmmostech Marine & Technical Services, Dubai Maritime City Mr. Leonardo Calderon - Senior Team Manager Concentrix (Convergys), Philippines Mr. Mark Savillo - Support Coach Service Source, Philippines