Kumbirai Sean Tinashe Maganga

Kumbirai Sean Tinashe Maganga Harare, Zimbabwe| LinkedIn: www.linkedin.com/in/kumbiraimaganga-kstpm0315 PROFESSIONAL SUMMARY Tech-savvy and adaptable professional with strong experience in IT support, digital operations, customer service, and social media management. Skilled at optimizing systems, coordinating workflows, and delivering engaging client experiences. Combines technical problem-solving with creativity and clear communication to improve digital performance and customer satisfaction. KEY SKILLS • IT Systems Support & Troubleshooting | Digital Operations | Workflow Optimization • Social Media Management | CRM Platforms (Salesforce, HubSpot, Boulevard) • Client Communication | Process Improvement | Reporting & Analytics • Microsoft 365 | Google Workspace | Dialpad | Google Voice | Active Directory • Content Creation | Scheduling | Customer Relationship Management PROFESSIONAL EXPERIENCE IT & Digital Operations Associate The Gleamery (Remote – Los Angeles/West Hollywood) Apr 2024 – Oct 2025 • Managed IT systems and digital workflows, troubleshooting technical issues and maintaining operational efficiency. • Oversaw appointment scheduling, reschedules, and client communications using Boulevard, Dialpad and email. • Handled daily guest interactions, confirmations, reschedules, inquiries with professionalism and promptness. • Implemented follow-up systems that improved communication flow and reduced missed responses by 20%. • Documented all client activity, ensuring smooth shift handovers and consistent service standards. • Collaborated with marketing and support teams to maintain engaging communication across digital channels. • Enhanced workflow documentation and training materials to standardize performance across shifts. Sales Consultant Electro X Zimbabwe, Harare, Zimbabwe Oct 2021 – Oct 2023 • Delivered product and service consultations that improved customer satisfaction and repeat sales. • Supported marketing campaigns and product launches across social platforms, reaching over 500 clients monthly. • Managed client follow-ups, inquiries, and service updates through CRM and email automation tools. • Increased campaign engagement by 15% through consistent communication and personalized recommendations. • Provided on-site and digital customer support, resolving queries efficiently and maintaining strong brand loyalty. EDUCATION & CERTIFICATIONS • Applied Certificate in Information Technology – University of Zimbabwe (2021) • Diploma in Information Technology Support • Support DDS Certificate