Kumar Sourav Behera

KUMAR SOURAV BEHERA #204, Shradha Fairmount, HSR Layout, 27th Main Bangalore – 560068 Phone: - E-mail:- CAREER OBJECTIVE: Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals. ORGANIZATIONAL EXPERIENCE: Organization: Blackbuck (Zinka Logistics Solutions PVT.LTD) Department: Strategic Initiative LOB: EXIM Designation: Lead Customer Operations Duration: 2019 Continuing Location: Bangalore Overall Experience: 5 Years Organization: Hinduja Global Services PVT.LTD Process: Airtel Retention Desk (ARD) Flow: Outbound Designation: Operation Team Leader Duration:- Location: Bangalore Overall Experience: 4 Years and 2 Months Organization: Intelenet Global Services Process: Flipkart Flow: Inbound Designation: Operation Team Leader Duration:- Location: Bangalore Experience: 3 Years and 3 Months Current In role Experience: Ownership and problem resolution and up selling of the EXIM products. Have handled sales team and delivered team targets with optimum efficiency. Have focused on training and development of associates under me and also product revamps done. Managing entire order level life cycle of all EXIM movements and intact transit. Managing relationship with all FO’s (Fleet Owner) and resolving real time issues e.g. Payment issues, Monthly reconciliation, Utilisation of fleets and fleet expansion. Team management assigned for life cycle of all EXIM movements and with adaptive feedbacks to enhance the product output. Managing customer orientations and requirements for clean SLA and working on the escalations within a quick TAT. Cost analysis of all the lane/corridor movements for relatable profitability. Target to expand the pilot projects/Movements on boarded and keeping a tab on any negative speculations. Reviews on all corridors and preparing action plan on all red cases and immediate action for positive outcome. JOB RESPONSIBILITIES: To have adherence of daily task assigned which would not compromise the MTD tagerts. Managing Shrinkage, Attrition and maintaining floor decorum for healthy work environment. Have daily hurdles with the team members with the specific details and adaptivity of feedbacks. Segregation of tasks and individual achievements to achieve the organizational goals. Formation of reports and with WTD and MTD trends with top performing and non-performing details which would have a clear idea about strategies and achievements. Driving RNP (Rewards and Penalties) with the entire team for best cost proportion. To meet daily, WTD and MTD targets assigned by clients/stake holders. Managing MTD Quality for better customer experience which will indeed smoothens the work flow. JOB SKILLS: Able to communicate efficiently in interpersonal and professional settings, through both written and oral forms. Management experience and excellent Leadership skills A critical mind with the ability to gather information from situations quickly and creatively Fully familiar with standard business operation, comfortable in an office setting, and capable of fitting into daily operations seamlessly COMPUTER / SOFTWARE SKILLS: Software’s: IMS interface (Productivity tool) SP9.1 (BD Tool) SQL Basics, Java Basics, Microsoft Word Microsoft Excel Microsoft PowerPoint & Office (outlook) G Suits HONOURS AND AWARDS: Achieved best performer of the year under RNR program award 2015 (November) Recognized and rewarded with I-Sparkle Award for best SME in support role for the year 2016 Recognized and rewarded with I-Sparkle Award for best Team Leader for the year 2017 Best team leader of the month of Oct , Dec and Feb for the year 2018 and 2019. ACADEMIC PROFILE: COURSE INSTITUTION BOARD/UNIVERSITY YEAROF STUDY PERCENTAGE B.Tech(IT) Silicon Institute Of Technology B.P.U.T-% H.S.S.L.C.E Apex Institute Of Science H.S.C.E-% S.S.L.C.E SaraswatiSishu Vidya Mandir B.S.E 2006 74% ACTIVITIES AND PARTICIPATIONS: Best singer in school level as well as college level competitions. Winner of silicon idol with various activities throughout the activities. Have won science exhibitions in school level competitions. STRENGTHS: Good Leadership Quality Team Motivation Quick Learner. Great Listener. Adaptivity of Feedbacks Opportunity hunter PERSONAL INFORMATION: Name: Kumar Sourav Behera Father’s Name: Satya Narayan Behera Gender/Marital status : Male/Single Date of Birth: 28th Dec, 1990 Languages known: English, Hindi, Odiya Permanent Address:Near Metakani Mandir, Malpada,Bolangir,767001 DECLARATION: I hereby declare that the above information’s are true to the best of my knowledge and belief. Place:BangaloreKUMAR SOURAV BEHERA