I thrive in fast-paced B2B environments, where I can leverage my technical and communication skills to excel in both supporting customers and building successful teams. I have experience managing customer success teams, ensuring their satisfaction and resolving their requests.
My technical background allows me to create and maintain a comprehensive knowledge base, configure new operations for clients, and even automate processes using HTML automations, Handlebars, and plugin integrations.
Furthermore, I'm proficient in data analysis, building reports from production operations using PostgreSQL & MongoDB, and configuring data visualizations with Stitch and Amazon QuickSight. This combination of technical expertise and customer focus allows me to not only solve problems but also proactively improve our offerings by analyzing user data and identifying areas for optimization.