Kufre Essiet

AREAS OF EXPERTISE Administrative Support, Microsoft suite/ Google Workspace, Email Management, Calendar Management, File management, Task Prioritization, Time Management Call Agent, and Brand Growth. PERSONAL SKILLS Creative & Dynamic, Good Listener, Ability to Keep Calm in Situations, Attention to details. PERSONAL DETAILS Gender: Female-. EDUCATIONAL HISTORY Bachelor of Science, Microbiology( Second class upper ) 2015 Michael Okpara University of Agriculture Umudike (MOUAU). Umuahia, Abia State. Senior Secondary School Certificate Annang Secondary Commercial School, Idung Esimuk. ESSIET KUFRE (ABUJA) CAREER SUMMARY/OBJECTIVE I am an organized, enthusiastic and confident individual with great interpersonal skill who can quickly establish working relationships with Team members. My career path thus far has groomed me to possess an excellent mix of Administrative, Customer Service, and Brand Growth skills. I am well organized and proactive in providing timely, efficient and accurate professional support. I am currently looking and open for more growth in my career. WORK EXPERIENCE/ACHIEVEMENT DATA RECAPTURE AND ADMINISTRATIVE TASK (NIGERIA POLICE PENSION (CONTRACT STAFF) ABUJA- ➢ Sort out files to their appropriate batches. ➢ Prioritize files that need urgent corrections. ➢ Place calls to people who didn’t provide correct information. ➢ Scan passport and document of individuals. ➢ Enter details into the system on excel sheets ➢ Sending mails to supervisors for confirmation ➢ Renaming their Pension number correctly by confirming on their original form. ➢ Transfer to the approving Department for approval. Akwa Ibom State. Primary School Certificate L.E.A Primary School Sabon Lugbe Abuja. Hobbies & Activities Proffering Solution to an existing problem. Talking over the phone and chatting on any social and chatting platform. Making and Meeting New Friends. PROFESSIONAL CERTIFICATION Project Management Essentials Certification (PMEC) 2019. VIRTUAL ASSISTANT (PERFUMESLIA) AUSTRIALIA January 2023 ➢ Daily checks of email address collection from form filled on Website. ➢ Make daily post on the official social media handles. ➢ Take calls with official Skype number to attend to client needs. ➢ Scheduling and Booking appointments and meetings on Google calendar. ➢ Attend teams Zoom/Google meetings, take minutes and send reports to Heads. ➢ Communicate and Perform task assigned to me on SLACK. ➢ Share and receive information via Google drive Customer service: serving customers through chat and text (LINKDELN LEARNING) 2021. Customer Service: Handling Abusive Customers (LINKDELN LEARNING) 2021 Digital Marketing Fundamentals (IIDE) 2022 Social Media Foundations (SIMPLILEARN) 2023 SALES AND ADMINISTRATIVE SUPPORT ( HOPE TASTY POPCORN) ABUJA 2019 - 2020 ➢ Arrange products to be sent out to their various locations. ➢ Speak to customers to confirm their readiness for wholesale supply. ➢ Make retail sales in store, prepare receipt for customers. ➢ Take complaint calls and respond to solve the problem and satisfy customers. ➢ Moderate and coordinate weekly team’s meetings. ➢ Developing, reviewing, and improving administrative systems, policies, and procedures. ➢ Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained. RECEPTIONIST AND CUSTOMER EXPERIENCE (GLORIANA HOTEL AND SUITES ) ABUJA- ➢ Warmth receipt and welcome of guest • ➢ Booking and assigning guest into their choice room and suites. ➢ Handling guest questions, inquiries, and complaints. ➢ Booking rides for easy movement from hotel to whatever location. ➢ Contacting potential and existing guest on the phone, by email, and in person. ➢ Scheduling appointments for the hotel manager and booking Team’s meetings and sending out notification and reminder mails to persons involved. LABORATORY RECEPTIONIST (DEMAK CLINICS) AKWA IBOM 2016 ➢ Receive and welcome patients. ➢ Give out card numbers to see the doctor or lab attendant. ➢ Receives calls from patient for inquiries, complaints, and confirmation for test result collection. ➢ Record each labeled test result ➢ Issue receipt to patients for payment at cash point. .