Kudzayi Matsika

KUDZAYI MATSIKA D E TA I L S Cape Town, South Africa-- PROFILE Results-driven Technical Support Engineer with 5+ years of experience in IT support, cybersecurity and cloud administration. Proficient in troubleshooting, system optimization and endpoint security. Certified in Microsoft Azure, Security Operations and DevOps. Adept at enhancing IT operations and end-user experiences through innovative solutions. Seeking to leverage technical expertise to drive excellence in a dynamic organization. E M P LOY M E N T H I S TO R Y Freelancer IT Consultant, Self Employed, Cape Town, Western Cape JANUARY 2024 — PRESENT • Provide IT consulting services, troubleshooting, and technical solutions for clients. • Assist businesses with network security, endpoint management, and cloud solutions. • Support clients in implementing security best practices and system optimizations. Tier 2 Technical Engineer, Zhero, Cape Town, Western Cape O C TO B E R 2 0 2 4 — J A N U A R Y 2 0 2 5 • Provided Tier 2 technical support, resolving escalated IT issues efficiently. • Managed Active Directory, Azure AD, and Intune for user access and security. • Configured Microsoft Exchange, Defender for Endpoint, and Mimecast for security compliance. • Handled incident response, endpoint protection, and network troubleshooting. 2nd Line Engineer, Ultima, Cape Town, Western Cape O C TO B E R 2 0 2 3 — J A N U A R Y 2 0 2 4 • Assisted junior engineers and provided expertise in Active Directory and Group Policy management. • Deployed CrowdStrike Falcon for endpoint security and conducted threat analysis. • Managed Office 365, security groups, and email protection policies. • Configured and maintained security solutions to mitigate cyber threats. Technical Support Engineer, Mukuru Shared Services, Cape Town, Western Cape A U G U S T 2 0 1 8 — M AY 2 0 2 3 • Provided Level 1 and Level 2 IT support for Windows, macOS, and Linux environments. • Managed Azure AD, Microsoft 365, Google Workspace, and Intune. • Implemented Multi-Factor Authentication (MFA) and Single Sign-On (SSO) for security. • Deployed firewall rules, VPN configurations, and security policies. Monitored and enforced compliance policies to enhance endpoint security. E D U C AT I O N Inyathi High School, Bulawayo - 6 O Levels, including Mathematics & English C E RT I F I C AT E S • Microsoft Certified: Security, Compliance, and Identity Fundamentals (2023-01) • Microsoft Certified: Azure Fundamentals (2022-04) • Microsoft Certified: Azure Administrator Associate (2020-10) • Microsoft Certified: Security Operations Analyst Associate (2023-02) • Microsoft Certified: DevOps Engineer Expert (2021-06) • Comptia N+ (2019-10) • Comptia A+ (2019-10) • Comptia Linux+ (2025-01) • Certified in CyberSecurity (2024-09) • Xcally certified Associate • GSuite Administrator Fundamentals SKILLS • IT Support and Troubleshooting: Windows, macOS, Linux • Help Desk & Ticketing Systems: ServiceNow, Jira, Zendesk, Servicedesk ,Connectwise PSA • Networking & Security: TCP/IP, DNS, DHCP, Firewalls, VPN, VLANs • Cloud & System Administration: Microsoft 365, Google Workspace, Azure AD, Intune • Endpoint Security & Threat Management: CrowdStrike, Defender for Endpoint, Mimecast, OKTA ,Mail Assure,Dark Trace • Virtualization & Remote Support: VMware, Hyper-V, TeamViewer, AnyDesk ,Connectwise ,N-Able • Hardware & Software Configuration: PCs, laptops, IVMS CCTV, PABX systems • IT Service Management (ITSM): ITIL, Incident & Problem Management • Hardware & Software Configuration: PCs, Laptops, IVMS CCTV, PABX Systems • Monitoring Tools :PRTG Network Monitor, OpManager REFERENCES • Available upon request.