Kudzaishe Chinyoka

 Kudzaishe Chinyoka -  |   -   |   England, United Kingdom Summary Detail-oriented and results-driven professional with over 5 years of experience in customer service and administrative support. Adept at handling customer inquiries, resolving complex complaints, and managing office operations with efficiency and professionalism. Skilled in using CRM systems, digital collaboration tools, and maintaining high standards of confidentiality. Committed to enhancing customer satisfaction and streamlining internal processes. Experience Billrise Technologies Customer Service Representative 02/2022 - Current Deliver exceptional customer service, resolving inquiries and complaints across various platforms. Maintain accurate and comprehensive customer records in the company database. Escalate complex issues efficiently to ensure prompt resolution and client retention. Develope and implement standardised customer service procedures, reducing response times, and increasing satisfaction. Customize communication strategies to accommodate a diverse client base. Collect and analyze customer feedback to improve service delivery. Zol Telecommunications | Harare, Zimbabwe Receptionist / Live Chat Agent 08/2020 - 02/2022 Responded to customer enquiries via phone, email, and live chat with professionalism and accuracy. Handled multiple chat sessions simultaneously, maintaining quality service under pressure. Greeted clients and visitors, ensuring a welcoming front-desk experience. Maintained a clean and organised reception area, reflecting company standards. Documented enquiries and escalated issues as needed to ensure timely resolution. Tensen Construction Administration Assistant 06/2018 - 08/2020 Managed executive calendars, appointments, and travel arrangements. Composed and proofread business correspondence, including reports and emails. Maintained office inventory and ensured availability of essential supplies. Supported internal meetings through note-taking and follow-up action tracking. Assisted in budgeting and coordination of staff schedules. Key Achievements Boosted customer satisfaction scores by implementing a structured complaint resolution process. Recognized by management for organizational excellence and commitment to deadlines. Facilitated staff training sessions that improved service delivery consistency. Core Competencies Customer Service & Support Complaint Resolution CRM & Live Chat Systems Administrative Assistance Data Entry & Document Management Appointment Scheduling Virtual Collaboration Tools Verbal & Written Communication Team Coordination Confidentiality & Data Security Technical skills Microsoft Office Suite (Word, Excel, Outlook) CRM Systems (e.g., Zendesk, Freshdesk) Live Chat Platforms Google Workspace Social Media Tools