Kudirat

I am a customer success and experience professional with over 3–5 years of experience in financial services. I have built strong skills in customer service, retention, and problem-solving, with a record of creating good relationships and keeping customers satisfied. My focus is always to make sure customers get real value from every product or transaction while staying connected to the brand.

At Princeps Credit Systems Limited (Credit Wallet), where I work as an Account Officer, I reached a 95.9% customer satisfaction rate by paying attention to details, listening well, and solving issues quickly. I have handled complaints, guided clients through tough processes, and worked with my team to deliver timely solutions. These roles taught me how to stay calm under pressure, manage many tasks at once, and keep a professional approach.

I also believe in continuous learning. I have taken courses on Customer Service, Customer Loyalty, Excel, and Data Analysis through ALX Africa, Udemy, and Alison. I use tools like SQL, Spreadsheets, Tableau, and R to work with data and support decisions that improve customer experience.

What keeps me motivated is the belief that “a good experience equals more value.” I know that satisfied customers are loyal customers, and loyal customers help any business grow. This drives me to always give my best — whether it’s fixing a tough problem, following up until it is solved, or simply explaining a process clearly.

I see myself as more than someone who just handles issues. I act as a bridge between customers and the company, making sure every interaction leaves the customer feeling heard, valued, and satisfied. I take pride in building trust, keeping customers loyal, and supporting the growth of any organization I work with.