Kryzha Mae Narusawa

KRYZHA MAE NARUSAWA +63 919 991 5737 - PROFILE PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Self-Sufficient Communicative PROFESSIONAL SKILLS Web Research Customer Service (Call, Email, and Chat) Sales/ Appointment Setting (B2B, B2C, Cold Calling, Prospecting) Process Flow creation Knowledge Base writing QuickBooks Data Encoding Data Mining WordPress blogging/posting Social Media Marketing Basic Technical troubleshooting Google Spreadsheet Microsoft Excel Microsoft Word Facebook Ads Extremely motivated to constantly develop my skills and grow professionally. Seeking for a challenging career where I can develop my strong organizational and administrative skills, share my best customer service and sales practices, and contribute to a dynamic team. EXPERIENCE OFFICEPARTNERS360 TEAM LEADER OfficePartners 360 - ODR Team (Wayfair) October 2021 - Present ··Provide support to my data entry team, verify their work ·Meet with clients to discuss any issues, concerns, or new updates involving processes ·Create processes for the team to follow in providing/mining data for the telemarketing team ·Assist with the QA to ensure that everyone is calibrated DATA ENTRY SPECIALIST OfficePartners360-ODR Team (Wayfair)September 2020-October 2021 ·Verify leads for B2B telemarketing calls ·Gather/reseach data to upload to client’s CRM ADMIN ASSISTANT/ ADMIN ACCOUNTANT (MENTORSHIP PROGRAM) OfficePartners360-RMM November 2017 - September 2020 ··Manage client’s social media postings (Facebook, Instagram and Twitter) ·Manage payroll for client CUSTOMER SERVICE REPRESENTATIVE (E-COMMERCE) OfficePartners360-ReserveBar November 2015 - November 2017 ·Assist customers via inbound calls and emails regarding their order issues (delivery dates, damaged items, etc) CALIBRE OUTSOURCING (FREELANCING AGENCY) SENIOR TEAM LEAD May 2014 - November 2015 Helps the team in reaching the sales quota Does appointment setting/ sales calls Makes end of shift reports for clients THE RESULTS COMPANIES LISTENER CARE REPRESENTATIVE June 2013 - May 2014 Assist customers with their billing concerns Basic troubleshooting Upsell with additional satellite radios REFERENCES LORELEI GARCIA CEBU KABANAY LIONS CLUB CHARTER PRESIDENT L.Y- CHRISTINE SANTOS TEAM LEADER OFFICEPARTNERS- KWENEE BUANGJUG ADMIN ASSISTANT ALPHA APPRAISAL- CONCENTRIX/CONVERGYS PHILIPPINES TECHNICAL SUPPORT REPRESENTATIVE TimeWarner Cable - October 2012 - April 2013 Assist customers with connectivity issues (e.g wifi, router issues, etc) Upsell internet speed upgrade DIRECT ACCESS APPOINTMENT SETTER December 2011 - July 2012 Call customers to set up appointment for free demonstration on how to use security systems TELEPERFORMANCE SUBJECT MATTER EXPERT/ CUSTOMER SERVICE REPRESENTATIVE June 2011 - December 2011 Assist customers with their billing issues Basic troubleshooting Upsell for additional packages (e.g unlimited text, unlimited data, etc) and additional lines As subject Matter Expert ·Assist agents with questions ·Take supervisory calls EDUCATION ASSOCIATE IN COMPUTER TECHNOLOGY University of Cebu ACHIEVEMENTS ·BECAME AN SME IN TELEPERFORMANCE CEBU (2011) ·1ST AND ONLY GIVEN CLIENT COMMENDATION (TELEPERFORMANCE CEBU 2011) ·BECAME AN SME IN ICT/SYKES FOR VIRGIN MOBILE USA (2009) ·NATIONAL FLAG FOOTBALL LEAGUE MVP WOMEN'S DIVISION (2006) ·TEAM CAPTAIN OF THE WOMEN'S BASKETBALL TEAM (CIT-)