Kryz D. Guerrero, RN
Address: 334
Naga
Road
Pulang
Lupa
Uno
Las
Pinas
City
Telephone: (+63999)
-
/
(+63997)
-
Email:-
Professional profile
An
accomplished,
versatile
and
results-‐
driven
professional
with
5+
years
combined
experience
as
a
customer
service
professional,
assistant
and
team
manager
in
personal
care
and
real
estate
environments.
I
specialize
in
client
retention
and
satisfaction.
My
ideal
job
is
somewhere
I
can
enhance
my
skills
and
make
use
of
my
knowledge.
Be
with
a
company
where
my
interests
will
be
my
inspiration
to
make
each
working
day
as
the
best.
My
goal
is
to
have
a
position
that
would
allow
me
to
help
others
to
make
me
feel
that
I
have
made
an
impact
in
their
lives.
Key Competencies
Leadership
Communication
Skill
Ability
to
listen
carefully
Decision
making
Software/Tools
Used
Trustworthiness
&
Ethics
Team
Player
Results
Oriented
Integrity
Salesforce
Ring
Central
Trello
Practice
Fusion
Skype
ProsperWorks
Mojo
Infusionsoft
Grasshopper
Top
Producer
MS
Office
MailChimp
Google
Apps
Adobe
Photoshop
Express
Scribe
Career summary
May
2016
-‐
Current
VIRTUAL
ASSISTANT
Freelance
Responsibilities:
Live
Virtual
Medical
Assistant,
Hello
Rache
(Sierra
Vista,
AZ)
[February
2017
–
Current]
o Completion
of
Hello
Rache
Virtual
Medical
Assistant
Certification
o Completion
of
HIPAA
Certification,
HIPAA
Awareness
for
Healthcare
Providers,
Hello
Rache
2017
o Live
Charting.
I
can
come
along
with
you
in
the
exam
room
and
live-‐chart
the
patient’s
visit
in
real
time.
o Send
Referral
Requests
o Send
Lab
and
Imaging
Requests
o Composing
Medical
Letters
o Administrative
roles
such
as:
§ Chart
management
§ Preparation
of
charts
§ Updating
Charts
§ Prior
authorization
§ Pre
authorizations
§ Uploading
of
charts
from
Updox
to
EMR
such
as
Practice
Fusion
o Phone
Calls
§ Scheduling
Appointments/Confirming
Appointments
§ Calling
patient
for
instructions/reminders
on
medications
§ Triage
§ Phone
answering
service
o Medical
Records
§ Sending
medical
records
request
through
faxes
or
phone
calls
§ Responding
to
medical
records
request
o Medical
Transcription
-‐
Transcribing,
Editing
and
Proof
reading
utilizing
AAMT
BOS.
o Medical
Writing
-‐
Articles
o Other
specializations:
§ Summary
of
Records
§ ICD
10
Coding
§ Insurances/
Medical
Claims
etc.
§ Prescription
refills
§ Utilizations
§ Medical
Billing
Executive
Assistant
to
Dr.
Kyle
Varner,
Elite
Locum
Tenens
(Spokane,
WA)
[March
2017
–
June
2017]
o Maintaining
client’s
calendar
and
set
up
meetings.
o Handling
email
correspondence.
o Preparing
travel
arrangements.
o Basic
understanding
of
business
operation,
creating
business
and
marketing
plans.
o Research
on
certain
blog
posts,
articles
and
journals
related
to
medicine
and
health.
General
Administrative
Assistant
for
Leo
Shrenko,
Bolld
Real
Estate
Management
(Vancouver,
CA)
[December
2016
–
March
2017]
o Virtual
Assistant
for
Repairs
o Answer
inbound
calls
and
email
inquiries
for
property
repairs
from
tenants
and
landlords.
o Email
management.
o Coordinate
with
contractors,
vendors
and
tenants.
Technical
Process
Analyst
for
Alona
Bolotnikova,
Perfecting
Service
[August
2016
–
November
2016]
o Back
office
process
analyst
for
technical
support
service.
o Makes
sure
the
tickets
are
processed
based
on
the
company’s
guidelines.
ECommerce
Customer
Service
Specialist
for
Johanna
Gross,
HBSU
eBay
(Australia)
[May
2016
–
July
2016]
o Email
correspondence.
o Inventory
processing
and
updating.
o Shipping
tags
preparation.
o Item
update
on
eBay.
o Photo
editing
via
Photoshop.
August
2015
–
February
2016
SENIOR
TEAM
LEADER
MyOutDesk
Responsibilities:
v Front-‐liner
in
client
relations.
v Develops
a
timeline
for
training
and
goal
setting
specific
to
client’s
needs.
v Carrying
out
and
attaining
the
client’s
mission
and
business
goals.
v Weekly
and
monthly
check-‐in
for
updates,
feedback
and
coaching
sessions.
v Maintains
regular
and
transparent
communication
via
call
and
email
reports.
v Liaise
with
HR,
Operations
managers
and
the
training
team
to
recruit,
interview,
select
and
hire
virtual
assistants
on
behalf
of
the
client.
June
2014
–
August
2015
JUNIOR
TEAM
LEADER
MyOutDesk
Responsibilities:
v Coach,
mentor
and
develop
staff,
including
overseeing
new
employee
onboarding
and
providing
career
development
planning
and
opportunities.
v Maintain
work
schedules,
refresher
trainings,
vacations,
sick
leaves,
paid
time
off
and
absences.
v Provides
performance
feedback
through
regular
coaching
sessions.
Providing
VA
recognitions,
rewards,
and
disciplinary
actions.
v Foster
a
spirit
of
teamwork
among
agents
that
allows
open
communication
with
each
other.
Resolves
conflict
when
arises.
v Manage
the
preparation
and
maintenance
of
reports
necessary
to
carry
out
the
functions
of
the
department.
Prepares
periodic
reports
for
management,
as
necessary
or
requested,
to
track
strategic
goal
accomplishment.
v Process
weekly
and
monthly
payroll
for
the
VAs.
v Communicate
regularly
with
other
managers,
the
director,
vice
president,
president,
and
other
designated
contacts
within
the
organization.
April
2013
–
January
2015
OPERATIONS
MANAGER
Banahaw
Heals
Spa
(Pulang
Lupa
Uno)
Responsibilities:
v Establish
and
maintain
relevant
controls
and
feedback
systems
to
monitor
the
operation
of
the
department.
v Plan,
evaluate,
and
improve
the
efficiency
of
business
processes
and
procedures
to
enhance
speed,
quality,
efficiency,
and
output.
v Manage
the
overall
operational,
budgetary,
and
financial
responsibilities
and
activities
of
the
business.
June
2011
–
June
2012
CUSTOMER
SERVICE
SPECIALIST
Convergys
(OnStar)
-‐
CVG
1
Responsibilities:
v Answers
inquiries
by
clarifying
desired
information;
researching,
locating,
and
providing
information.
v Fulfills
requests
by
clarifying
desired
information;
completing
transactions;
forwarding
requests.
v Resolves
problems
by
clarifying
issues;
researching
and
exploring
answers
and
alternative
solutions;
implementing
solutions;
escalating
unresolved
problems.
v Sells
additional
services
by
recognizing
opportunities
to
up-‐sell
accounts;
explaining
new
features.
v Keeps
equipment
operational
by
following
established
procedures;
reporting
malfunctions.
v Updates
job
knowledge
by
participating
in
educational
opportunities.
v Enhances
organization
reputation
by
accepting
ownership
for
accomplishing
new
and
different
requests;
exploring
opportunities
to
add
value
to
job
accomplishments.
August
2010
–
June
2011
COMMUNITY
HEALTH
NURSE
Barangay
Pulang
Lupa
Uno
Responsibilities:
v Helps
the
community
health
care
team
by
coordinating
assessment,
planning,
and
providing
of
needed
health
and
related
services;
participating
in
case
conferences
with
physicians
and
representative
of
other
agencies.
v Assess
the
patient
for
physical
and
psychological
needs,
their
knowledge
of
their
health,
disease
process
and
learning
needs.
v Provide
direct
nursing
care
to
patients/clients
using
a
problem
solving
approach.
v Assist
in
the
arranging
of,
and
participate
in
specialty
clinics
with
physician
specialists
or
other
health
care
providers.
v Promote
a
safe
and
healthy
environment
in
homes,
schools
and
throughout
the
community.
Assess,
plan,
implement,
document
and
evaluate
care
to
ensure
a
coordinated
holistic
approach.
v Coordinate
the
admission
and
transfer
of
patients
based
on
the
identification
of
abnormal
findings,
critical
nature
of
a
patient
and
consultation
with
a
physician.
v Maintain
client
and
administrative
records
following
professional
and
legal
guidelines
in
a
confidential,
concise
and
accurate
manner.
v Collaborate
with
nurses,
peers
and
other
members
of
the
health
care
team
to
advocate
health
care
environments.
Education
Southville
International
School
and
Colleges
Bachelor
of
Science
in
Nursing
2004-‐2010
Elizabeth
Seton
School
High
School
Diploma
Elementary
Diploma
2000-‐2004
1994-‐2000
Character Reference
Dr.
Kyle
Varner
Medical
Director,
Elite
Locum
Tenens
(866)
285-‐6217
ext.
700
-