Krystine Rae Antonette Domingo

Krystine Rae D. Domingo VA | Customer Service Representative Professional Summary Dynamic operations and customer success professional with 12 years of progressive experience spanning technical support, legal intake, and B2B logistics coordination. Proven track record of advancing from frontline omnichannel support to Quality Assurance and Team Leadership roles. Adept at managing complex client communications, streamlining delivery operations, and mentoring high-performing teams to consistently exceed service standards. Work Experience OPERATION SPECIALIST Ecube Labs |- Acted as the primary B2B liaison for company owners and business managers to coordinate and verify complex delivery logistics. Guaranteed seamless delivery operations and mitigated potential delays through proactive client outreach and issue resolution. Executed an omnichannel communication strategy (phone, email, and SMS) to provide real-time updates and maintain high client satisfaction. LEGAL INTAKE SPECIALIST Greyson Law Center PC |- Managed all non-legal client communications, serving as the primary point of contact for program inquiries, document collection, and dispute status updates. Guided clients through the accurate completion of critical legal paperwork, including Power of Attorney (POA), to seamlessly finalize the enrollment and onboarding process. Provided dedicated billing support by addressing client concerns regarding monthly payment plans, resolving account discrepancies, and ensuring clear understanding of financial obligations. Facilitated smooth case progression by actively following up with clients regarding missing documentation and dispute resolution timelines. EXPERIENCE ENABLER | SUPERVISOR | QA - Promoted to Quality Assurance Specialist for Amazon, driving operational excellence by auditing agent interactions for quality and compliance. Elevated to Team Leader to spearhead a new department of insurance brokers, overseeing daily operations and team development. Mentored agents through individualized performance reviews and strategic action plans, directly improving call quality and service delivery. TIER 1 TECHNICAL SUPPORT Afni Philippines |- Provided comprehensive inbound support, successfully resolving complex client concerns related to mobile billing, data plans, and phone performance. Guided clients through structured technical troubleshooting protocols, ensuring rapid service restoration for mobile device issues. EMAIL, CHAT, AND PHONE SUPPORT Sitel Philippines |- Delivered exceptional omnichannel customer support, efficiently managing highvolume inbound calls, emails, and live chats to resolve complex delivery and account concerns. Rapidly promoted to Subject Matter Expert (SME) and Mentor in recognition of outstanding performance and deep product knowledge. Coached and evaluated new agents during their nesting period, providing hands-on training to ensure a seamless transition into full production and adherence to quality standards. PERSONAL PROFILE 12 Years of Expertise: Extensive background spanning omnichannel customer support, technical troubleshooting, and complex B2B logistics. Leadership & QA: Promoted from frontline support to Team Leader and Quality Assurance Specialist, driving operational excellence and team development. Cross-Industry Versatility: Adept at handling diverse client needs, from guiding clients through sensitive legal documentation (POA) to proactive delivery coordination and tech support. EXPERTISE Creativity Email Construction Organized Detailed SOFTWARE KNOWLEDGE CRM Microsoft Office Canva G-suite Hubspot Outlook PERSONAL SKILLS Creativity Team building Communication Problem Solving Education BS COMPUTE SCIENCE Access Compute College and Technical School- Leadership