Krystel Lahoylahoy

OBJECTIVE: To obtain a position that will enable me to use my skill in managing people, share my extensive employment background, enhance my strong organizational skills and my ability to focus on exciting work of leadership. PERSONAL PARTICULARS: Name: Krystel Lahoylahoy E-mail:-Mobile Number:- Address: Mabugat Rd, Lower Tabok, Mandaue City, Cebu Birthdate: December 02,1988 Age: 33 Gender: Female Marital Status: Single EMPLOYMENT HISTORY: Company Name: Qualfon Philippines Incorporated (June 2008 - January 2013) Last Position Title: Operations Supervisor Department: Supervisory Group (Conflict Resolutions Department) Company Name: Convergys Philippines Services Corporation (May 2013 - August 2014) Last Position Title: Customer Care Agent Department: Citibank FSM/BESTBUY (Financial Services) Company Name: United Health Group (July 2015-August 2016) Last Position Title: Customer Service Agent Department: BEO/CSO-Hix (Financial Services) PVO (Provider Verification Outreach) Company Name: Opsify, Philippines, Inc. (November 2016 - May 2018) Last Position Title: Team Leader Department: Groupon Customer Service (Multi-skilled) Groupon Plus – Appointment setting Company Name: Wipro BPS (July 2018-present) Current Position Title: Team Leader Department: Social Media (Content Manager) SUMMARY OF EDUCATION: Elementary: St. Anne Learning Center (1994 - 2001) Secondary: University of the Visayas-Mandaue (2001 - 2005) Tertiary: University of the Visayas-Gullas Medical Center BS Nursing 2005 - 2007 (Undergraduate) University of San Jose - Recoletos (BSBA - Human Resource Management) 2018 - 2019 (Graduate) TRAININGS ATTENDED: 3-DAYS Life Training June 2008 Customer Care Representative June 2008 Conflict Resolutions Department August 2009 Retailers Department March 2010 Values Training February 2012 Call Center 101 April 2012 Qualfon University Leadership Training November 2012 Cultural and Communications Training May 2013 Financial Services Training May 2013 BEO-Hix Training July 2015 Provider Verification Outreach Training May 2016 Groupon Customer Service – Multi-skilled November 2016 Groupon Plus – Appointment Setting February 2018 Social Media Management July 2018 Content Moderator Aug 2018 CHARACTER REFERENCES: Name: Shilpi Singh Position Title: Operations Manager Company: Wipro BPS Contact Number:- Name: Quennie Ann Taghoy Position Title: Account Manager Company: United Health Group Contact Number:- Name: Edmundo Paolo Veloso Position Title: Shift Manager Company: Opsify, Philippines, Inc. Contact Number:- Name: Hans Kish Romarate Position Title: Senior Team Lead Company: Opsify, Philippines, Inc. Contact Number:-