Krystel Gayle Vergara

KRYSTEL GAYLE VERGARA C U S T O M E R S E R V I C E R E P R E S E N T A T I V E CONTACT --Rose St., Paliwas, Obando, Bulacan EDUCATION Bachelor of Science in International Travel and Tourism Management LYCEUM OF THE PHILIPPINES UNIVERSITY, MANILA- SKILLS Basic Knowledge in Micros Opera Basic Knowledge in French and Mandarin Chinese Excellent communication skills Microsoft Office proficient REFERENCE CHESTER MAE CRUZ Achieve Test Prep Collections Supervisor - ABOUT ME I have been working as a customer service representative since year 2016. I worked in an airline, a leisure club, and academic review center. I am willing to learn new tasks and I am a good team player. EXPERIENCE Airline Ticketing Reservation Agent CEBU PACIFIC AIR - NAIA Terminal 3, Pasay City, PH June 2016 - May 2018 Answering flight related inquiries: flight availability, airfare, and flight schedule. Booking and rebooking flights, assisting passengers with booking modifications and flight reminders. Processing flight reservation payments. Expert in navigating Skyspeed system. Membership Relations Associate ROCKWELL LEISURE CLUB - Rockwell Center, Makati City, PH May 2018 - October 2021 Assisting long-term members as high value clients, processing membership applications and payments. Communicating with clients through SMS, phone and email regarding concerns and inquiries. Updating members with important events through invitation. Customer Success Representative (L3 Retention ACHIEVE TEST PREP (REMOTE) - Park Ave South, New York, US November 2021 - January 2024 Providing resolutions and introducing academic resources to new and long term students. Counseling appointments with students through call. Assisting students with payments (Stripe and Chargeover) and class recording requests. Expert in RingCentral soft phone for inbound and outbound calls. Expert in using Salesforce system.