Kryssnah Sammay Rosel P. Viloria

KRYSSNAH SAMMAY ROSEL VILORIA PROFESSIONAL SUMMARY Detail-oriented and reliable professional with strong experience in customer support, technical assistance, and sales. Skilled in handling customer inquiries, resolving issues efficiently, and delivering excellent service through phone, chat, and email. Known for accuracy, strong communication, and the ability to multitask in fast-paced environments. Seeking an opportunity where I can apply my skills and contribute to team success. CORE SKILLS Excellent accuracy and attention to detail Strong verbal and written communication skills Organizational and timemanagement abilities Problem-solving and multitasking Customer service and technical support Email, chat, and phone support handling WORK EXPERIENCE Fashion Consultant Offsourcing, PH October 2014 Assisted customers in selecting and purchasing fashion items based on their preferences and needs. Promoted merchandise to increase sales and help achieve company revenue goals. Maintained up-to-date knowledge of fashion trends to provide informed recommendations. Responded to customer inquiries via email and phone. Technical Support Representative Sutherland Global Services, Davao January 2012 Responded to customer inquiries through calls, chat, and email, providing accurate technical assistance. Adjusted communication style based on customer technical proficiency to ensure clarity and effective problem resolution. Resolved technical issues promptly while maintaining high customer satisfaction. EDUCATION Bachelor of Arts in Psychology University of Southern Mindanao (2011)