Krysh Ann Gonzaga
45 Purok 2 San Jose, Floridablanca, Pampanga Philippines 2006
Mobile No: -
Email:-To further help people and enhance my potentials are my main objectives. I have over 8 years experience in the BPO industry,
handled various accounts both in inbound and outbound call center environments. I am proficient in both oral and written
communication, computer literate, goal oriented, hardworking, responsible and willing to be trained.
Experience
November 2006 - February 2008
Customer Service Associate
HSBC Electronic & Data Processing Inc.
Took calls in an inbound call center environment for HSBC credit cardholders in the US. Answered inquiries about the credit cards
& other related issues.Offered added features & services for customers' account (Up selling).Consistently hit metrics & received
bonuses.
February 2008 - March 2009
Order Verification Specialist
National Pen Philippines LLC
Called customers ( US & Canada based) who placed their orders through mail to verify quantity, design, correct imprint, courier &
the delivery address. Checked if customers would like to increase their order (Up selling) . Consistently meet targets.
August 2010 - January 2016
Benefits Admin Specialist
ACS, A Xerox Company
Took calls for Xerox Employees (US based) both actives & retirees who has Health Coverage . Answered inquiries regarding
employees' healthcare, enrollment, coverage & other related issues.Received commendations, awards & incentives for hitting the
metrics.
Education-
STI college
Bachelor of Science in Computer Science (Undergraduate)
Skills
Customer Service
Data Entry
Email Handling /Chat Support
Typing