FSA/CFSA Specialist
FSA & DCFSA (Flexible Spending Account & Dependent Care Flexible Spending Account)
Specialist
1. Selected CSR to take FSA & DCFSA calls.
2. Underwent 3 weeks training in FSA/DCFSA specifics and the tools to be used.
3. Answered questions regarding FSA/DCFSA enrollment,disputes and other related issues
with an average of 30 calls per day.
4. Completed Project with 3% error rate.