Kruti Patel

KRUTI PATEL Alpharetta, GA 30004 - - Professional Summary Strategic Healthcare Management Professional | 10+ Years of Expertise in Business Operations, Team Leadership, and Process Optimization, Demonstrating Proven Excellence in Managing Medical Offices, Streamlining Operations, and Elevating Patient Satisfaction. Experienced in remote work and adept at managing teams and operations from a distance. Relevant Skills            Business Operations Management: Over 10 years of experience in effectively managing medical offices, coordinating teams, and overseeing day-to-day operations. Team Leadership: Proven ability to lead and develop teams, ranging from 5 to 15 staff members, fostering a collaborative and productive work environment. Process Improvement and Optimization: Track record of implementing successful process improvements to optimize patient flow, reduce wait times, and enhance overall operational efficiency. Financial Management: Experience in developing and managing budgets, analyzing financial reports, and ensuring office profitability. Electronic Health Records (EHR): Proficient in managing EHR systems, ensuring compliance with HIPAA regulations, leveraging technology for improved patient care. Strategic Planning: Skilled in strategic planning and execution, with a focus on enhancing care quality, improving patient outcomes, and reducing the total cost of care. Collaboration and Communication: Effective communication and collaboration with healthcare professionals, administrative staff, and external partners. Problem-Solving: Strong analytical and problem-solving skills developed through addressing complex challenges in healthcare management. Regulatory Compliance: In-depth understanding and implementation of healthcare regulations and standards to ensure compliance within medical practices. Technology Proficiency: Tech-savvy with experience in using various software applications, including Quickbooks, IMS Meditab EMR, and eClinicalWorks EMR. Adaptability: Demonstrated ability to adapt to changing circumstances, as evidenced by successful office transitions and manage Work Experience Full-Time Volunteer BAPS Akshardham, Robbinsville, NJ March 2023 – October 2023   Contributed to Building the Largest Hindu Temple: Volunteered for the construction of the world's largest Hindu temple, demonstrating commitment to community and cultural development. Effective Teamwork and Leadership: Immersed in a role that heavily relied on teamwork and leadership, honing skills in communication, organization, and leadership during the 10-hour/day, 6-days/week commitment.    Unity and Lifelong Connections: Engaged with a diverse group of volunteers, transforming strangers into lifelong friends united by a common goal. This experience underscores your ability to foster relationships and collaborate within a team. Diverse Skill Set: Gained hands-on experience in various fields, including construction, landscaping, and electrical work, showcasing adaptability and versatility in acquiring and applying new skills. Seamless Collaboration: Worked seamlessly alongside hundreds of volunteers with varying ages, skill levels, and professional backgrounds, highlighting your ability to collaborate in diverse environments. Administrative Director Prometheus by Dr. Malik, Alpharetta, GA February 2021 - Present       Manage daily operations of a busy medical office with a team of 5 staff members Develop and manage budgets, analyze financial reports, and ensure office profitability Implement process improvements to increase efficiency and productivity Oversee medical billing and coding processes to ensure timely payment and reduce denials Manage EHR system and ensure compliance with HIPAA regulations Successfully implemented EHR system, increasing efficiency and reducing errors by 25% Medical Practice Manager Atlanta Innovative Medicine, Alpharetta, GA July 2019 – July 2023       Direct day-to-day office operations, coordinated meetings, planned special events, inventory maintenance upkeep Manage daily operations of a medical office with a team of 15 staff members Develop and manage budgets, and increased office profitability by 20% in 2022 Implemented process improvements to streamline patient flow and reduce wait times Managed medical billing and coding processes, reducing denials by 15% Successfully transitioned office to remote work during COVID-19 pandemic, maintaining productivity and staff morale Office Manager (Dual Practice) Pediatric Endocrine Specialists, Johns Creek, Georgia Feb 2018-July 2019 Allergy and Asthma Institute, Johns Creek, Georgia Feb 2018-July 2019   Managing the day to day running of the medical office and providing administrative support to medical staff Responsible for hiring, training and evaluating the performance of administrative staff for a dual medical practice of pediatric endocrinology and allergy/asthma practice       Responsible for examining employees’ time cards, determine gross earnings and ensures taxes are deducted properly Worked with medical doctors to evaluate systems and processes to ensure effective medical service and ensure proper maintenance of up-to-date medical certifications Responsible for implementation of all new equipment such as x-ray machine Responsible for medical administrative tasks such as inventory management, purchasing, scheduling, licensure and HIPAA compliance Utilized IMS Meditab EMR to update reports, maintain patient portal, set up new patients and schedule appointments, verify insurance, manage A/R Point of contact for all other office related issues Office Manager (Dual Practice) West GA Health Specialists, Villa Rica, Georgia July 2013-Jan 2018 Women’s Care of West GA, Villa Rica, Georgia July 2013-Jan 2018 Veranet Healthcare, Villa Rica, Georgia July 2013-Jan 2018       Utilized Quickbooks Premier Plus to reconcile and balance multiple accounts, create deposits, process employee payroll, complete month end and quarterly closings, analyze financial data and produce financial reports Responsible for hiring, training and evaluating the performance of administrative staff for a dual medical practice of obstetrics/gynecology and family practice Responsible for examining employees’ time cards, determine gross earnings and ensures taxes are deducted properly Worked with medical doctors to evaluate systems and processes to ensure effective medical service and ensure proper maintenance of up-to-date medical certifications Handled medical administrative tasks like purchasing, scheduling, licensure and HIPAA compliance Utilized eClinicalWorks EMR to update Meaningful Use reports, maintain patient portal, set up new patients and schedule appointments, verify insurance, process claims and post payments for patients and insurances Records and Registration Coordinator National High School, Atlanta, Georgia Aug 2010-Jan 2012 Accounts Receivables Analyst/Medical Biller Atlanta Pediatric Therapy, Atlanta, Georgia Aug 2007-May 2010 Medical Biller; Administrative Assistant Georgia West Imaging, Carrollton, Georgia May 2010-Aug 2010 Sept 2004- Aug 2005 Education  Bachelor of Arts, Georgia State University, Atlanta, GA References Available upon request.