Krizzamel Collantes

With over 8 years of experience in customer support and virtual assistance, I’ve worked with global clients, from Shopify dropshipping businesses in Germany, the Netherlands, and the U.S. to a California-based medical practice and even French e-commerce brands.

My background includes:

Managing Shopify stores: handling orders, refunds, customer service (chat, email, phone), and coordinating with Chinese suppliers for global fulfillment.

Supporting medical practices: scheduling, lab and prescription orders, patient onboarding, and using platforms like MindBody, Charm Health, and OutSmart EMR.

Providing French customer support using tools like DeepL, Google Translate, and ChatGPT.

Handling online gaming and casino customer support, resolving account, withdrawal, and technical concerns.

I’m proactive, reliable, and adaptable. I work well independently, communicate clearly, and bring a detail-oriented mindset to every role.

Tools I use regularly:

E-commerce/CRM: Shopify, WooCommerce, Zendesk, Re:amaze, SMSBump, Tidio, Salesforce, Trello, RingCentral, Front

Medical: Mindbody, Charm Health, OutSmart EMR, SmartND

Admin: Google Workspace (Docs, Sheets, Calendar), Microsoft Office Suite, Slack, Zoom, Skype, Notion, Dropbox

Accounting: Xero, QuickBooks

Multilingual Support: DeepL, Google Translate, ChatGPT

I’m currently open to remote full-time or part-time roles and happy to work across any timezone (US, EU, AEST). Let’s connect!