Krizza Pancrudo Paculanang

Krizza Paculanang VIRTUAL ASSISTANT eela r f n SCHOOLS ATTENDED SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. w it ILIGAN COMPUTER INSTITUTE Bookkeeping | June 2013 - 2016 Responsible for some or all of an organization's accounts, known as the general ledger. Recorded all transactions and post debits (costs) and credits (income). Produces financial statements and other reports for supervisors and managers. WORK EXPERIENCED ADMINISTRATIVE ASSISTANT -- paculanangkrizzamarie Address: Valencia City, Bukidnon z I FOREVER YOUNG ENTERPRISES | June 2016 July 2017 z h i kr CONTACT ME AT: Philippines, 9200 Knowledge in office works and procedures. Have studied Event Management, Bookkeeping, Call Center Management, and Front Office Management. a Lea r A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. Office Management | June 2013 - 2016 g in c n EXECUTIVE SUMMARY ILIGAN COMPUTER INSTITUTE - ILIGAN Assisted in day-to-day administrative operations, including payroll and record keeping. Managed store inventory, deliveries, and daily financial reporting. Recruited and trained staff, supporting smooth operations in retail and service functions. Coordinated with suppliers and clients to ensure timely and accurate order fulfillment. Provided direct customer service, handling inquiries, complaints, and follow-ups. WORK EXPERIENCED HR AND ADMIN VIRTUAL ASSISTANT Accolade Resources Inc. (BPO Transcription Company) Aug 2017-Oct 2019 n FRONT OFFICE AND ADMIN OFFICER Taipan/New Dawn Hotel Plus | Feb 2023 Dec 2024 Managed front desk operations, including guest check-ins, reservations, and inquiries. Handled customer relations, ensuring guest satisfaction and addressing complaints promptly. Coordinated with different hotel departments (housekeeping, F&B, maintenance) for seamless service delivery. Assisted in HR-related tasks such as scheduling staff, supporting recruitment, and payroll assistance. Prepared administrative and financial reports, contributing to operational efficiency. Online Researchers eela r f n g in c Lea r Provided comprehensive administrative support to management and staff. Conducted team meetings and training sessions to align staff with company objectives. Processed payroll, government benefits, and employee records, ensuring 100% compliance. Handled customer service concerns, coordinated orders, and monitored office inventory. Supported HR in recruitment campaigns, interviews, and employee relations. Maintained company database, ensuring accuracy and confidentiality of records. Manage social media accounts for brands and blogs as well as email management. Set up meetings between the client and his customers and make travel arrangements. Handle correspondence and transcribe documents. Assist in arranging group travel for conferences, conventions and expos travel. Entered information from handwritten forms into a spreadsheet Data Input orders information into spreadsheets and creates invoices including research various companies for contact information. Proficient computer skills including uploading completed copy to the website, invoice and collected accounts receivable. (utilizing MS Office (Full), Google Docs, Google Document, Google Spreadsheet,) WORK EXPERIENCED CUSTOMER SUPPORT ASSOCIATE NON-VOICE (KOHL’S) TELEPERFORMANCE PHILIPPINES | Jan 2025 June 2025 Handled non-voice customer service support, focusing on order placement, tracking, and issue resolution for Kohl’s clients. Processed online orders accurately while maintaining confidentiality and customer satisfaction. Responded to customer inquiries via chat/email, ensuring clear and professional communication. Coordinated with internal teams to resolve escalated cases. HUMAN RESOURCE/ADMINISTRATIVE ASSISTANT EAST ASIA HOT POT INC. Supervised daily restaurant operations and HR functions, ensuring smooth coordination across multiple departments. Managed end-to-end recruitment and training processes, from job posting to staff onboarding. Prepared and analyzed labor and food cost reports, allowing management to make informed financial decisions. Drafted and enforced HR policies, employee appraisals, and company memos. Oversaw payroll processing, scheduling, and inventory tracking, reducing delays and errors. Resolved customer service issues efficiently, resulting in higher customer satisfaction. Implemented new performance-tracking systems that improved employee accountability. w it a TONG YANG PLUS | Nov 2019- January 2023 h k riz z VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: eela r f n w it a n g in c Lea r Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. z h i kr z