Krizza Keil Saavedra

I am multi-task oriented, enjoy a challenge, can work with minimal supervision, works well with other teams and departments, and continually stay abreast of the latest advancements in the IT field.

7+ years experience in IT support in a professional environment

General IT and Desktop Support:

 - Resolve incidents and problems via Zendesk, Slack, Walk-ups, and on-site

Asset and Endpoint Management:

 - Perform hardware repairs, upgrades and migrations

 - Support endpoint security standards (2FA, antivirus,firewall)

 - Participate in inventory, purchasing and asset management to support the Helpdesk

System Access and Application:

 - Handle system access and maintain user accounts, passwords, data integrity & security

 - Help evaluate hardware and software solutions and participate in IT projects

Network Support:

 - Diagnose and provide basic network support

 - Escalate network issues on behalf of end-users to senior technical staff and/or relevant 

  groups

A/V Support and Event Monitoring: 

 - Diagnose and provide A/V support and troubleshooting (Zoom)

IT Projects: 

 - Support IT projects by completing related tasks in a timely manner

1yr Experience as a Client Success Manager at a Start-up SaaS business

• Serve as the liaison between the client and the company by ensuring proper onboarding, 

  communicating best practices, and providing engagement strategies

 - Collaborate with the internal teams to fully optimize the customer experience by gathering 

  feedback from different departments

 - Drive client retention by analyzing the clients' health metrics, and offering solutions to their 

  business needs

 - Create process flows for the client success program, and manage the knowledge base page

 - Work closely with sales in the presentation of the product roadmap and seek opportunities 

  to make clients become active advocates of the company

 - Prioritize coordination with the Development Team to address escalations or requests, and 

  troubleshoot software issues

 - Manages communication and deployment for projects from start to end

 - Develop and maintain standard project management deliverables such as project plan, 

 product backlog, issues and action items log, and meeting