Krizmarc Matias Dumaliang

Krizmarc M. Dumaliang Customer Service - ·-· dadipotadventures.my.canva.site B9 L39 Executive St. Pleasant Hills Subd. Brgy. San Manuel San Jose Del Monte Bulacan WORK EXPERIENCE Virtual Assistant September 10, 2018 Present Executive Assistant Afni Philippines October 2016 – July 26, 2018 Operations Supervisor Transcom Worldwide June 2012 - October 2016 Operations Supervisor Transcom Worldwide October 2011 - June 2012 Transcom Worldwide March 2008 - October 2011 Provides high-level administrative and strategic support. I organize meetings and handle communication with customers. I ensure proper and organized calendars and schedules. Managing emails, chats, and taking calls for customer support. Ensuring everything runs efficiently. Managing front-line staff by coaching, team meetings, and providing support. Reporting performance metrics and ensuring that they are met. Coordinating with other departments(Human Resources, Quality, and Client Services) to ensure that all metrics are met. Ensuring everything runs efficiently. Managing front-line staff by coaching, team meetings, and providing support. Reporting performance metrics and ensuring that they are met. Coordinating with other departments(Human Resources, Quality, and Client Services) to ensure that all metrics are met. Quality Assurance Specialist I am making sure services or processes meet defined standards of quality before they reach customers. Provides coaching and team meetings to discuss quality metrics to meet targets. Coordinating with clients and support team for updates. Customer Service Representative Interacts directly with customers on behalf of a company to help with questions, solve problems, and ensure a good overall experience. I answered customer inquiries through calls, chats, and Emails. I am answering questions to know what they need and asking questions to resolve the reason for calling to ensure first call resolution. Keep records of customer interaction. Presenting products or services and explaining their value to close sales. EDUCATION NATIONAL COLLEGE OF BUSINESS AND ARTS, FAIRVIEW QUEZON CITY 2011 - 2015 Bachelor of Science in Business Administration Major in Management Accounting A business degree focused on financial management, accounting systems, and decision-making. My degree involves financial management, cost accounting, business law, taxation, economics and strategic management. SKILLS Excellent organization and time management Clear, professional communication High attention to detail Problem-solving ability Communication skills for reporting and collaboration Management accounting Financial accounting Auditing Photo and video editing Encoding LANGUAGE English REFERENCES Eldrin Carag RealPage Philippines Inc. / Customer Support Performance Coach Phone: - Email :-