Krizel Mae Sumicad

 Krizel Mae S. Sumicad Condor Apt., San Isidro, Talisay City, Cebu • Phone:- •Email: - Skype ID: blue_zircon88 ­­­­­­­­­­­­­­­ OBJECTIVE: To contribute outstanding customer/telemarketing services and a strong commitment to achieve the company’s ultimate goal. PROFILE: • Almost 3 years experience in a call center environment. • Over a year experience in home based telemarketing/customer service representative. • Enthusiastic learner who quickly grasps concepts. • Excellent communicator and good listener. • A focused performer who is committed to quality in every task. TECHNICAL SKILLS: • Computer savvy. • MS Word • MS Excel PROFESSIONAL EXPERIENCE: ◘ Customer Service Representative, Tier 2 (Convergys Philippines Services Corporation) Catered doctor’s offices for benefit quote and claim resolution. Provided accurate benefit information. (zero tolerance for misquote ) ◘ Telemarketer/ CSR (Byte Success Marketing) Calling doctor’s offices to verify prescription request status. Calling patients to follow up with their order for (braces, medication, and equipment). EDUCATION: - Diploma in Professional Education Continuing Education Cebu Technological University M.J. Cuenco Ave., Cor. R. Palma St., Cebu (Licensed Professional Teacher- Dec 2016) - College Bachelor of Science in Nursing Western Mindanao State University  Normal Rd, Zamboanga City (Registered Nurse – Jan 2013) - High School Ubay National High School Ubay, Labason, Zamboanga del Norte (Valedictorian) - Labason Central School Labason, Zamboanga del Norte (3rd Honorable Mention) REFERENCES: Available upon request. * I certify that the above information is true.