IT Professional with extensive experience as Senior System Engineer, IT Support Engineer, Service Desk, Technical Support and Customer Service at various level and area of responsibilities. Work experiences consist of Troubleshooting different Devices and Computers,Active Directory, MS Exchange, FTP/sFTP, Manage Clients Network, Provision and Setup VOIP Phone System, Giving Product Information and Product Support for Customers, Provide Technical Assistance and Customer Service through Phones, Chats and Emails. Certificate: ITIL Foundation ver.3