Kristofer John Balilahon

KRISTOFER JOHN R. BALILAHON About Me My Contact-- Davao city, Philippines, 8000 Skills I worked as a Customer Service Representative for eight years. My role was to respond to the customer’s concerns and resolve the issue promptly, and please the customers by presenting all options at our end. I believe I have the necessary skills and abilities to be part of your company. I have always demonstrated tenacity and unwavering commitment to delivering top-notch work. Most importantly, I am eager to learn and be trained to expand my expertise. Professional Experience Virtual Assistance | Appointment Setter Data Entry Word pressing Time Management Problem Solving Organizational skills Social Media Management Sales expertise Computer software and hardware January 2023- August 2023 Key responsibilities: Sent 100 DM a day via Facebook Sent 200 to 300 emails a day Managed Instantly, Facebook, GoHighLevel CRM, and Google Drive Posted EOD and EOW report Responded to customers in less than 5 minutes VisionPath | Customer Service Associate Feb. 2019 - June 2023 Education Background ASSOCIATE DEGREE IN HRM Joji Ilagan Career Centre Foundation Inc. 2013 - 2015 Educational Achievements Third Honor Associate in Hotel and Restaurant Management Joji Ilagan Career Center Foundation, Inc. Gov. Chavez Street, Davao City, Philippines Passer Professional Development Certificate American Hospitality Academy Passer Star of ”a ha!” American Hospitality Academy Key responsibilities: Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns. Saved customers from canceling their subscription Provided replacements and tracked shipped products AT&T | Customer Service Associate Feb. 2014 - Feb. 2018 Key responsibilities: Handled sales, billing, and payment issues following guidelines, and resolved disputes properly Solved problems with products and services by providing customers with technical support Professional Achievements 2021 Top 1 email agent for Hubble - Philippines for the month of July 2021 achieving 4.62 Total Average Stella rating 2022 Highest CSAT rating among chat agents for the first quarter of 2022