KRISTINE
VILLANUEVA
ADMIN & BACKOFFICE
SUPPORT\CUSTOMER SERVICE REP
PERSONAL PROFILE
Knowledgeable and well-educated Back Office
Support accustomed to working in fast-paced
business environments
Excellence and strengths are in effective leadership
qualities, team player, good communication skills,
sales skills, and highly customer service oriented.
WORK HISTORY
Admin\Back Office Support
OUTSOURCING
APRIL 2021 TO MAY 2022
-Gather and process research data.
-Assist and coordinate with the Account Manager.
-Dealing with queries on the Live Chat.
HIGHLIGHTED SKILLS
-Bug tickets for Engineering
Attention to detail
Time management
Interpersonal skills
-Updating CRM
-Data Extracting\ Data Encoding\Data Scraping
High customer service standards
Troubleshooting Skills
Telecommunication Knowledge
CONTACT INFORMATION
Contact Information
Mobile: (-
Email:-
ACCOMPLISHMENTS
Top sales performer
Top Agent
Top Offline Support
EDUCATION
Bago City College
BS Criminology
-License Criminologist
-Professional Regulation Commission Passer 2006
-Consistent Dean's Lister
-Class A City Scholar
National Certificate II
Food and Beverages Services 2016
Customer Service Agent
CONCENTRIX PHILIPPINES
FEB 2017 TO APRIL 2021
TRANSCOM WORLWIDE INC
FEB 2016 TO FEB 2017
-Support New Hires
-Handles Supervisory Calls
-Handles inbound calls for a leading phone, cable
and internet services in
the USA.
-Performs all usual troubleshooting tasks with
connectivity issues, WIFI
Configuration, email access and configuration.
-Performs all cable services concerning no
picture, picture quality and DVR issues.
-Handles billing concerns prorated, refund,
disputes and credits.
-Handles customer's concerns on repackaging
and retaining customers who are calling to
cancel their services.
-Perform unusual duties to take action for
customers request to achieve guaranteed
satisfaction.
-Handles billing concerns prorates, refund,
disputes and credits
