KRISTINE VELARDE
Email:-| Phone: -
LinkedIn: linkedin.com/in/kristine-velarde-794b75223
PROFESSIONAL SUMMARY
Detail-oriented and tech-savvy Virtual & Executive Assistant with 7+ years of
experience in administrative support, customer service, and tech support. Proven
expertise in streamlining operations, managing schedules, optimizing workflows, and
providing high-level executive assistance. Adept at client communication, problemsolving, and handling confidential information with efficiency and professionalism.
Seeking a dynamic role to contribute organizational excellence and operational
support.
WORK EXPERIENCE
Leasing Manager | Push Ministry
March 2024 – January 2025
Provided high-level administrative support, managing schedules,
meetings, and travel arrangements.
Handled confidential correspondence, prepared reports, and created
presentations.
Liaised between departments, ensuring smooth communication and
project follow-ups.
Conducted research and summarized findings for strategic decisionmaking.
Streamlined administrative processes, improving efficiency and reducing
turnaround time.
Executive Assistant | Shopify-based Outdoor Gear E-commerce Store
October 2023 – January 2025
Managed daily administrative and operational tasks, coordinating with
vendors and handling inventory updates.
Tracked shipments and ensured timely order fulfillment.
Optimized customer service processes, improving response times and
satisfaction rates.
Assisted in content creation and social media strategy to enhance brand
visibility.
Maintained confidential financial records, bookkeeping, and performance
reporting.
Virtual Assistant | Active Cooling & Heating LLC
March 2023 – July 2023
Managed client communications via phone and email, ensuring timely
responses and scheduling.
Coordinated appointments and service schedules, maintaining
organized records.
Resolved customer inquiries with a focus on satisfaction and service
optimization.
Personal Assistant | Edison Group
April 2023 – June 2023
Responded to emails and phone calls, scheduled meetings, and
arranged travel accommodations.
Maintained detailed contact lists and conducted market research.
Proofread contracts and ensured legal documentation accuracy.
Developed onboarding systems for new hires, enhancing operational
efficiency.
Assistant Property Manager | Statewide Property Management
January 2023 – July 2023
Assisted in rental management and tenant relations, ensuring smooth
operations.
Handled property accounting, report preparation, and financial recordkeeping.
Coordinated communication with contractors to ensure timely property
maintenance.
Customer Service Representative | IBEX Global Solutions
June 2011-May 2018
Provided inbound support for sales, billing, and technical issues,
consistently exceeding performance targets.
Upsold telecom services, increasing customer value while maintaining
high satisfaction.
Acted as Subject Matter Expert, ABAY Coach, and Floorwalker, training
new hires and providing team support.
CERTIFICATIONS
Bookkeeping
Social Media Management
Google IT Support
Social Media Marketing
Web Development
TECHNICAL SKILLS
CRM Tools: HubSpot, Trello, Asana, ClickUp
Productivity Suites: Google Workspace, Microsoft Office
Communication Tools: Slack, Zoom, Microsoft Teams
E-commerce: Shopify, Order Management Systems
EDUCATION
AVAILABILITY
Adamson University – Manila, Philippines
Full-time, Remote
Flexible with U.S. business hours and weekend availability
