Kristine Teodoro

KRISTINE BERNADETTE TEODORO 262 E AYUSON ROSARIO RODRIGUEZ RIZAL Mobile no. - Email:-Skype ID: kristine0648 SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Copywriting (Direct response)​ - I help revamp words that people to take action, help generate leads, and grow your business. I write advertising marketing materials Video scripts, email, Fb ad writing, and more. I help my clients generate leads, increase engagement, open rate, click rates, and conversions by persuasive copywriting. General Administrative task (Virtual Assistant)​- Answering phone calls, responding to emails, phone calls (inbound and outbound), helping clients in their organization, conducting general research, organize schedule appointments, onboarding employees assisting, uploading certificates, resetting passwords, getting their payslips, tracking their timesheets by using Zendesk as our platform we’re able to track all clients request through our ticketing system. We provide support for all types and organizations and businesses and staff members across Australia. Check Streak pipeline if there are customers who want to view the property, tenant screening that includes an employment background check, credit score check. Customer Support Executive (Inbound&Outbound) ​– Provide customer assistance to clients’ queries via phone, email, tickets, and chats. Zendesk Email ticketing​ ​(Email Support and Chat support)​- Answering support tickets, assist clients and employees for their query in reference to their job details, passwords, log in issues, uploading timesheets, downloading payslips, employment, and personal details, order fulfillment and more. Therapeutic communication/Communication Therapist​ - Manage client’s frustration and anxiety, worried depress clients by style or technique. To assist them in airing or venting their feelings and be able to unload some of the emotional baggage Appointment Setter​ - Responsible for contacting leads over the phone to generate appointments. Responsible for outbound and inbound calls. Calling out prospected clients and speak with a salesperson. Cold calls, gauge the interest of the potential client. Data Mining/Online Research​ - Identify the data and information suitable for a business. Search for email address, city address, name of the owner of the organization, and other contact info. Creating a list of potential prospects to reach out to. Senior Assistant for Health care insurance - ​Supports the procedures that ensure adherence to medical policy and member benefits in providing service that is med especially appropriate, high quality, and cost-effective. Call policyholders about their benefits and eligibility. Assist in providing transportation issues, educate about their health issues, medicines that they are taking. EMPLOYMENT HISTORY: Customer Service/Sales Support (Order Fulfillment) Nov 2018-August 2019 BIOPAK Process including: ● ● ● ● ● ● Oversees the order tracking process Order entry, administration, shipping, and process returns. Answer Incoming calls as a customer service representative of Biopak, Providing a high level of service and assistance to all customers. Make outbound calls for any order escalations then to assist with orders Monitor the inbox and when orders are received, accurately capture them into our system (email, voicemail, phone, faxes, chat etc. Receive and fulfill order in a timely manner Appointment setter/Amazon Customer support Feb 19 2018 - August 2018 ● Campaign Details for appointment setter:​ ​It is a campaign for Final Expense insurance. Basically it is insurance for people who may not have enough money to cover their funeral costs (in the US it's $10k or more!). ● customer service and account management (email and voice) ● cold calls, contact leads from a list to persuade the products and service our company offers, and gauge the interest of a potential client. Taking inbound and outbound call, put all the details in excel sheet file. ● Amazon Customer support ● ● ● ● ● ● ● ● ● Taking inbound and outbound call Constantly innovating communication(Therapeutic) techniques to maintain customer relationship. Assist customers in expediting orders and correcting post-sales problems Review policies and communicate effective solutions accordingly Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Check feedback and try to persuade to remove any feedback on the item they purchased. Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Accomplishes customer service and organization mission by completing related results as needed. Customer Support Executive/Administrative Support (Email and Phone) - Cloud based Human resource (HRM) management available to businesses of all industries and sizes Microsourcing 6th Flr, 1880 Avenue Bldg., Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila — ​Customer Support Executive/Email and phone support/Administrative Support SEPT 2016 - Feb 2018 Acts as a point of contact for all customer support issues via email (Tier1) and over the phone. Records and tracks all customer support issues through our ticketing system. ● T​aking inbound and outbound calls from clients and owner of the organization about processing an employee onboarding, checking their employment details like certificates, uploading relevant documents like their medical disclosure, tax declaration down to getting their payment summaries, and resetting their passwords. ● We help our clients manage the entire employee lifecycle, time and attendance performance review, and more. ● We used Zendesk to communicate and send emails with our clients and employees of the organization, we use slack and xlite link to nextadvantage to communicate internally with our team leads and account managers in Australia. ● We also use Trello to upload contracts that a client requested for a specific organization and employee. And the last tool we use to check for the name of the managers, account managers, number of employees, or leads is Salesforce. ● The main purpose of this platform is to allow employees to also do paperless updates and review company policies and induction content. This is Australia’s first all-in-one HR software, payroll system, and benefits platform. Virtual Assistant/Administrative support ​— ​Real Estate July 2016 - Sept 2016 Check Streak pipeline if there are customers who want to view the property, tenant screening that includes an employment background check, credit score check. Screenshot the invoice, call out clients who inquire about the property and scheduled viewing. Email clients to ask for a referral. Data entry Clerical duties such as scheduling appointments Act as a liaison to provide excellent customer service Keeping track of all transaction documents Monitoring and notifying clients of important deadlines Deliver concierge-level customer service to sellers, buyers, viewers, to improve customer satisfaction ratings. Doing screenshots of the invoices, calling out clients who want to view the property Calling out tenants for a screening check their credit standing, employment status, and their attitude while renting a property. Mainly check the streak (pipeline) for viewing emails, requests, and other relevant administrative tasks. ● ● ● ● ● ● ● ● Online Courses for Freelancing and Virtual Assistant May 2016 - June 2016 Virtual Assistant/Appointment setter ​— ​Credit Repair/Health Insurance June 2015 - April 2016 ● Helping customers to fix their bad credit, reduce the amount of their debt quickly, help improve customers’ credit reports by increasing their credit score. Examining all the debt a customer has acquired and then devising a plan to reduce or eliminate the debt. Appointment setter for health insurance​ -​ Provide the best health insurance in a cost-effective way​. Customer service representative (email marketer) Jul 2014 - Feb 2015 ● ● ● ● We provide information about products and services and respond to customer complaints. take orders and process returns. Provide information about products and services, take orders, determine charges, and oversee billing and payments Create email marketing campaigns to promote products or services. Create a database of emails for lead generation, ensure messages are sent in proper form and template IBM/CONCENTRIX ​—​Customer Care Specialist Aug 2013 - Jun 2014 ● Explain the cost of the loan and how much will he be liable to pay towards the loan every month. Talk with the customers and get their personal and financial information including their income and expenditure and their assets and liabilities. Setting up an arrangement or repayment plan towards their mortgage if the current plan ends and broken. ● Calculate the payment schedule based on the new info given by the customer. Gather data from multiple sources and work on loan applications at once. Clarify any doubt that the client has. Right from starting to explain the loan costs to the terms and the monthly payments. ACCENTURE ​— ​Patient Education Coordinator ​(Senior Assistant) July 2011- April 2013 ● ● ● ● ● Supports the procedures that ensure adherence to medical policy and member benefits in providing service that is medically appropriate, high quality, and cost-effective. Call policyholders about their benefits and eligibility. Assist in providing transportation issues, educate about their health issues, medicines that they are taking. Document any signs and symptoms of the medication that they are taking. Assist in providing a nurse for any health concern. Set up appointments to their doctors for an annual physical exam. Assist in providing a psychiatrist, pharmacist, and social worker. ● Gathers information and conducts pre-review screening under the guidance and direction of US-licensed health professionals. ● Perform data entry and research in various systems and tracking tools. Optimize member benefits, and to promote effective use of resources. Responsible to provide support to the clinical team and client team to assist in the promotion of quality member outcomes. Branch OIC/Marketing officer Professional Review Network Sampaloc August 2009 to May 2010 ● Conduct market research on trending consumer habits ● Manage company websites and social media accounts. ● Analyze campaign results, conversion rates, and website engagement to improve future marketing activities ● Ensure consistent branding across digital and traditional channels. ● Work closely with the sales team and business development officer to develop effective campaigns ● Lead generation ● Develop ideas for innovative marketing campaigns ● To assist with the implementation of the marketing strategy with specific objectives and targets as agreed. Being responsible for all administrative duties associated with the management TOOLS ● Zendesk ● Trello ● Salesforce ● Next advantage ● Xlite ● Google docs ● Dropbox ● Craiglist ● Google spreadsheet ● Google Calendar ● Streak ● Gmail ● SAP ● Postage APP ● Intercom ● Infusion soft ● ASANA ● BASECAMP ● ZOHO MAIL ● Zillow ● CRM capsule ● Freshbooks ● Exavault ● Slack EDUCATIONAL ATTAINMENT: EDUCATION Divine Word College of Legazpi​ — ​Bachelor of Science in Nursing June 2005- April 2009