KRISTINE RUFINA
AYUSTE
CUSTOMER CARE SPECIALIST I GENERAL
VIRTUAL ASSISTANT
Professional
Summary:
Experienced Customer Service professional
with managerial skills in business operations.
Highly driven Virtual Assistant with technical
skills in Administrative tasks, Content Writing,
and Social Media Marketing and Management
Payless Shoe Source
April 2011 October 2012
Oversaw store operations and supervised daily employee
productivity ensuring exceptional customer service and satisfaction
adhering to company policies and standards
Patiently resolved customer issues and concerns resulting in
customer loyalty
Organized systematic product and supplies inventory
management optimizing time management
Conducted team building activities and employee mentoring
activities promoting interpersonal development
Developed strategic planning on human resources management to
control profit loss
Initiated rewards programs on a weekly basis for best-selling
employees as an incentive for hard work and competitiveness
Customer Service Associate
Sitel
December 2005 June 2007
Competently delivered outstanding metrics while resolving client
issues increasing productivity and work efficiency
Participated in team building activities cultivating social relations
and promoting collaborative efforts for personal growth and
development
Engaged in advanced employees development activities such as
extensive mentoring enhancing better communication skills and
leadership abilities
Assisted team members in organizing
Front Desk Receptionist
Shopping Center Management Corporation
(--m
www.kristinerufinaayuste.wixsi
te.com
EDUCATION-
Saint Mary's University
AB English Language &
Literature-
Saint Mary's University High
School
EXPERIENCE
Sales Supervisor
CONTACT
June 2003 December 2003
Provided effective customer relations through excellent
communication skills while ensuring completion of administrative
responsibilities through multi-tasking
Resolved customer and tenant concerns regarding implemented
mall operational activities
Developed a better file management system to keep track of
current progress on advertising media partners
Received, organized and distributed correspondence to specific
departments
TRAINING &
CERTIFICATIONS
Quickdesk Virtual Solutions
Completed 176 Hours of Virtual
Assistance training on the
following courses
Administrative Assistance
Appointment Setting
Audio Editing
Blog Management
Canva Design
Chatbot Marketing
Content Writing
Cover Letter Writing
E-Commerce
Email Marketing
Email Management
Illustrator Design
Lead Generation
Linkedin Profile Writing
Photoshop Design
Product Sourcing
Project Management
Search Engine Optimization
Transcription
Wordpress Web Design and
Development
SKILLSET
Business Management
Social Media Marketing and
Management
Content Writing
Audio Recording and Editing
Administrative Assistance
Search Engine Optimization
Email Marketing
Customer Service
