Kristine Rose Alcarion

KRISTINE ROSE VITOR-ALCARION 20 Basilica St. San Francisco Village, Taytay, Rizal 1920 -- WORK EXPERIENCES MEDTRONIC GLOBAL HELP LINE December 19, 2017 to April 14, 2017 29 TH Floor One World Place 32 nd corner 9th Ave. Bonifacio Global City Taguig, City 1634  Technical Support for insulin pump and trouble shooting  Online technical support for pump information upload and trouble shooting  SAP R3 and SAP Ice trained for order entry and replacement Reason for Leaving: Personal Reason REGAL-BELOIT ASIA PTE. LTD. ROHQ- POWER TRANSMISSION SOLUTIONS CUSTOMER SERVICE GLOBAL RESOURCE October 5, 2015 to December 19, 2016 Level 3, North Wing, The Estancia Mall Capitol Commons, Meralco Ave. Ortigas Center, Pasig City 1604  Processes order entry in the COVUS System  Serves as back up for Alternate Sales Channel  International Trade Compliance Project  AT Hold  Send weekly, monthly back order reports for specific Distributor and Salesman  Expedites Order for Customers  Coordinate with Planner on customer’s order  Reviews e-commerce reports on a daily basis to ensure accuracy of deliveries and capture special shipping instructions. Reason for Leaving: Personal Reason ALCARION, KRV Page 1 of 7 EMERSON ELECTRIC ASIA ROHQ – INDUSTRIAL AUTOMATION CUSTOMER SERVICE GLOBAL RESOURCE March 2010 to September 2015 8th Floor, Robinsons Cybergate Plaza, Cybergate Compound, EDSA, Brgy. Ilaya, Mandaluyong City 1550  Processes all customer orders and inquiries though phone and email.  Provides price and availability information of standard items.  Processes requests for special items (MTO).  Product Information Support: Identifies PTS part numbers, offers alternative/suggestive selling and product interchanges and provides basic catalog information to other CSR’s, and customers.  Processes claims and return goods authorization (RGA) after analysis of customer inquiry.  Process cut chain orders, lost and incorrect shipment and domestic orders shipping from Canada.  Coordinates with escalation points on expedites, technical assistance, pricing information, ebusiness, product samples, account set-up and sales.  Process all requests for order maintenance on cancellations, delays, accelerations and quantity changes.  Protect PTS accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines.  Participate in sales-driven projects and team initiatives.  Provide value-added services to customers and sales team.  Performs initiatives on team needs to help improve oneself and the team.  Serves as back up support on AT Hold reports.  Reviews e-commerce reports on a daily basis to ensure accuracy of deliveries and capture special shipping instructions. Reason for Leaving: Business Unit was Sold to a different Company ALCARION, KRV Page 2 of 7 IBM DAKSH BUISINESS PROCESS SERVICES PHILIPPINES, INC. BUSINESS BANKING CUSTOMER SERVICE REPRESENTATIVE (Citibank) March 2007 to February 2010 2nd Floor, EDSA Square Building, Mandaluyong City 1550  In charge of assisting clients regarding balance, overdrafts and account verification  In charge of initial investigation and request for business clients  In charge of assisting client regarding online access and basic trouble shooting  Debit card initial investigation on fraud  Check Book order  Up selling current baking products to extend client relationship Reason for Leaving: Personal Reasons TELETECH CMC CUSTOMER CARE PROFESSIONAL (United Health Group) August 2006 to February 2007 2nd Floor, Robinsons Big R, Cainta Rizal, 1900  In charge of assisting providers to know the benefit of the insurance holder  In charge of routing issues to be resolved  In charge in providing accurate benefit for providers  In charge of checking claims if it was paid correctly and route it to the correct department Reason for Leaving: Personal Reasons CONVERGYS SERVICES PHILIPPINES CORP. FRAUD ANALYST (JP Morgan Chase) October 2005 to August 2006 CUSTOMER SERVICE REPRESENTATIVE (Inbound Sales/ Home TV Shopping) June 2005 to October 2005 4th Floor, Convergys One Building, Makati City 1200  In charge of taking in calls and explaining what is the problem with their card  Verify customer’s identity to make sure that customer is not a fraudster  Close account that was compromised and order new card  Start investigation on the compromised account 7th Floor, Enterprise Tower, Ayala Avenue, Makati City 1200  In charge of taking in calls and taking orders  In charge of explaining what the product is all about  Take credit applications for Chase and HSBC Reason for Leaving: Personal Reasons ALCARION, KRV Page 3 of 7 PACIFIC HUB CORPORATION QUALITY ASSURANCE ASSOCIATE January 2005 to June 2005 11th Floor, Robinsons Equitable Tower, ADB Avenue corner Poveda Road, Ortigas Center, Pasig City  Monitor agents to ensure quality and accuracy on how they present the product  Monitor agents to know what the trends of agent on why they fail quality assurance  Make feedback forms for the supervisor for them to know the areas for improvement of their agent  Quality assurance calibration everyday to remind the agents on what are their areas for improvement and create action plans regarding the areas for improvement QUALITY CONTROL ASSOCIATE October 2004 to January 2005 11th Floor, Robinsons Equitable Tower, ADB Avenue corner Poveda Road, Ortigas Center, Pasig City  Organize and conduct briefings / trainings for my assigned team.  Listen and records agent calls for Quality Assurance.  Validate and Invalidate Sales as per Client Parameters.  Score agent calls.  Give feedback on each Teams and show their improvement or AFI's.  Record each the operation's hourly sales  Coordinate with the IT Department and send them reports regarding the Sales for the day, week and month.  Screen the validated sales and make sure that the validated sales are all audible.  Perform meetings with agents and discuss with them their AFI's and stack ranks.  Give feedback on agent's performance and give effective methods on selling the product well.  Coordinate with US Client and tally the daily weekly and monthly sales. CUSTOMER SERVICE REPRESENTATIVE August 2004 to October 2004 11th Floor, Robinsons Equitable Tower, ADB Avenue corner Poveda Road, Ortigas Center, Pasig City  In charge of making calls to USA  Sell online yellow pages  Give advises regarding online pages advertisement  Address the concerns of the clients Reason for Leaving: Personal Reasons ALCARION, KRV Page 4 of 7 SVI Connect CUSTOMER SERVICE REPRESENTATIVE May 2004 to August 2004 5th Floor Orient Square Building F. Ortigas Jr. Avenue Ortigas Center, Pasig, City  In charge of making calls to USA  Sell online yellow pages  Give advises regarding online pages advertisement  Address the concerns of the clients Reason for Leaving: Personal Reasons ACA VIDEO AND LASER TECH, INC. TEAM LEADER November 1999 to April 2000 FAMILY SERVICE REPRESENTATIVE April 1999 to October 1999 Marcos Hi-way, Cainta, Rizal 1900  Promoted as head of the customer service personnel of the store  Assisted the operations supervisor in monitoring the performance of the customer service personnel Marcos Hi-way, Cainta, Rizal 1900  Act as branch cashier and customer service staff for customers of the video shop Reason for Leaving: End of Contract EDUCATIONAL BACKGROUND TERTIARY June 2000 to March 2004 BACHELOR OF SCIENCE IN RESTAURANT MANAGEMENT HOTEL AND Siena College E. Rodriguez Avenue, Taytay, Rizal  Cited as a Service Awardee for the School Year 2001 to 2002 June 1998 to October 1999 BACHELOR OF SCIENCE IN PHYSICAL THERAPY Far Eastern University Nicanor Reyes St., Sampaloc, Manila City SECONDARY ANGONO PRIVATE HIGH SCHOOL June 1994 to March 1998 Angono, Rizal ALCARION, KRV Page 5 of 7 TRAININGS AND SEMINARS ATTENDED February 22;24-26; March 2; and March 4, 2016 EMAIL WRITING COURSE Level 3, North Wing, The Estancia Ma Capitol Commons, Meralco Ave. Pasig, City June 22-24, 2015 FRANKLIN COVEY’S 7 HABITS FOR HIGHLY EFFECTIVE ASSOCIATES 16th Floor SM Cyber West Quezon, City March 11, 2013 PERSONAL EMPOWERMENT: TAKING INITIATIVE 8th Floor Robinson Cybergate Plaza Cybergate Compound Brgy. Ilaya Mandaluyong, City September 27-28, 2012 COLLABORATING FOR SUCCESS 7th Floor Robinson Cybergate Plaza Cybergate Compound Brgy. Ilaya Mandaluyong, City March 30; April 3-4; 10-13;16 &17, 2012 CUSTOMER SERVICE PROGRAM Callsearch Recruitment in collaboration with Emerson 8th Floor Robinson Cybergate Plaza Cybergate Compound Brgy. Ilaya Mandaluyong, City January 11-13 and January 19-20, 2012 ENGLISH PROFICIENCY (Basic to Intermediate Levels) 7th Floor Robinson Cybergate Plaza Cybergate Compound Brgy. Ilaya Mandaluyong, City September 6 to 10, 2004 AMERICAN WAYS TO DEAL WITH AMERICAN CLIENTS Pacific Hub Corporation 11th Floor, Robinsons Equitable Tower, ADB Avenue corner Poveda Road, Ortigas Center, Pasig City January 12, 2004 to April 27, 2004 ON THE JOB TRAINING The Peninsula Manila Corner of Ayala and Makati Avenues 1226 Makati City, Metro Manila October 29, 2002 PHILIPPINE AIRLINE AND WG&A SEMINAR ALCARION, KRV Page 6 of 7 March 20, 2001 to March 21, 2001 HOUSEKEEPING SEMINAR Traders Hotel 3001 Roxas Boulevard, Manila City September 8, 2000 to September 9, 2000 WESTIN (SOFITEL) STUDENT CONVENTION PROGRAM AND EXPOSURE TOUR Roxas Boulevard, Manila City PERSONAL BACKGROUND Born on August 11, 1981 at Pasig, Metro Manila, I am a team player, has good communication skills and capable of writing and speaking both in the American English and Filipino languages. I am a service oriented person, self-motivated, punctual and committed to whatever endeavor given. I certify that the above information is true to the best of my knowledge. Character references are available upon request. ALCARION, KRV Page 7 of 7