Kristine Ramirez

 Kristine D. Ramirez-OBJECTIVE: To obtain a position where I can use my knowledge and skills to provide High Quality of Service. EDUCATION: La Consolacion College Mendiola Manila Bachelor’s Degree of Hotel and Restaurant Management PROFESSIONAL EXPERIENCE: ePLDT Ventus - 2007 – 2009 Customer Service Representative Receive inbound calls and answer questions from customers satisfactory. Doing outbound calls to introduce company’s products. Assist emails regarding the company's product and reply to customer’s inquiry. Intelenet Global Services– December 15, 2014 - October 2018 Customer Service Representative Receive inbound calls and answer patient’s inquiry. Provide and assist patient’s needs to make sure they have everything they need regarding medical equipment or anything related to. Basic Troubleshooting for Home Medical Equipment POC for Escalation & Transfer Analysis for WBR that is being reported to the client weekly. Point of Contact/Subject Matter Expert in the team Taking supervisor’s and escalation calls. Listening and providing call summaries and analysis for Client Escalation Calls Helping supervisors to monitor calls for Weekly Team NON- SLA that is being reported to Quality Team Doing floor support to assist advisors who needs help with their calls Monitoring and evaluating Invalid Escalation calls that is being reported to Training Team Ability to evaluate, motivate and help customer service representatives in improving their performance with regards to their quality scores Helping supervisor in providing feedback to all the Team Members to improve, maintain and be consistent with target metrics Consistent performer across all metrics such as but not limited to average handle time and quality scores. Data Entry Specialist : Project Based - November 2019 - February 2020 Complete all assigned Data Entry requests and tasks within the required time frame. Transcribe Audio communication. Update records of customers into the system. Perform web research to obtain possible clients contact information. Product Lister : Project Based - February 2020 - MArch 2020 Placing product into the website according to the specification Tracking availability of product listed online PERSONAL SKILLS: Quick learner about products and services. Always adhering to standard operating procedures, best practices and customer service guidelines Excellent skills in multitasking A patient listener who fully focuses on the speaker and understands a variety of accents. Cooperatively work with others to produce and deliver required work. Consistently maintain a positive attitude. Articulate and effective with people with different backgrounds and temperament.