Kristine Porras

KRISTINE PORRAS GENERAL VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE Naguilian, La Union 2511, Philippines | https://thekristine.my.canva.site/ Detail-oriented Virtual Assistant and Customer Support professional with experience in managing communications, scheduling, data organization, and social media coordination. Skilled in handling client inquiries across phone, email, and chat while maintaining accuracy and professionalism. Tech-savvy, highly organized, and committed to delivering efficient support that improves client experience and team productivity. PROFESSIONAL EXPERIENCE B2B Appointment Setter / Cold Caller - Hygea Australia Pty Ltd January 2026 - March 2026 Efficient and detail-oriented Virtual Assistant supporting multiple U.S.-based law firms. Skilled in outbound calling, qualifying mass tort cases, assisting clients with contract completion, and scheduling appointments for legal proceedings. Adept at managing high-volume client interactions, maintaining accurate records, and ensuring timely follow-ups to streamline case workflows and enhance client satisfaction. Conducted outbound cold calls to businesses (schools, gyms, clinics, offices, and clubs) across Australia Introduced professional cleaning services and identified potential client needs Engaged decision-makers and built rapport to generate qualified leads Scheduled appointments and site visits for cleaning quotes Handled objections and guided prospects through the sales conversation Followed up with interested leads via calls, SMS, and email Maintained accurate records of calls, leads, and client information in CRM systems Assisted in preparing and coordinating quotations for potential clients Collaborated with the team to promote AI-driven cleaning solutions and service tracking Ensured consistent daily call activity and met performance targets VIRTUAL ASSISTANT - Legal Intake Solutions PH Reaching out to businesses to promote professional cleaning services, generate qualified leads, and book appointments. Skilled in engaging decision-makers across industries such as offices, gyms, clinics, and schools, handling objections, and building long-term client relationships. Focused on helping businesses maintain clean, safe, and well-managed environments through tailored service solutions. Conduct outbound calls to qualify leads and identify viable cases Assist clients with contracts and legal documentation Schedule consultations and manage appointments Maintain accurate records in CRM systems Follow up with clients to ensure timely responses Communicate professionally and handle sensitive information Support administrative tasks for smooth case management REAL ESTATE SALES COLD CALLER - KHT3 Holding LLC Real estate sales cold caller experienced in making outbound calls to U.S. property sellers to generate leads and opportunities. Also collaborated with major digital search platform companies to help small and medium-sized businesses register and enhance their online visibility. Conduct outbound cold calls to prospective U.S. property sellers Qualify leads by identifying seller interest, motivation, and timeline Schedule appointments for the sales or acquisitions team Handle objections and build rapport with homeowners Maintain accurate records of calls and leads in CRM systems CUSTOMER SERVICE REPRESENTATIVE - Altius Inspiro, Inc. June 2023 - January 2024 January 2021 - March 2023 Customer Support Specialist delivering exceptional multi-channel service via phone, email, and chat. Skilled in resolving complex inquiries, managing CRM records, and ensuring timely follow-ups. Known for proactive problem-solving, clear communication, and consistently exceeding service expectations to enhance customer satisfaction and loyalty. Provide high-quality customer support via phone, email, and live chat Efficiently resolve complex customer inquiries, complaints, and issues Maintain detailed and accurate CRM records of interactions and transactions Conduct timely follow-ups to ensure customer satisfaction and issue resolution Build strong customer relationships through proactive communication Identify recurring issues and collaborate with teams to improve service processes Uphold company policies while ensuring a positive customer experience Track and report key metrics to monitor performance and service effectiveness Support product or service onboarding, troubleshooting, and guidance AREA OF EXPERTISE Time management Customer Service Sales Professional email writing Microsoft 365 Google Workspace File organization systems Zoom meetings Slack communication Trello Asana ClickUp Data Entry Online Research Attention to detail Problem Solving CRM System Appoinment Setting Cold Calling EDUCATION LA UNION COLLEGE’s SCIENCE AND TECHNOLOGY ( TERTIARY ) 2022 Bachelor’s Science in Hospitality Management - Undergraduate NAGUILIAN SENIOR HIGH SCHOOL ( K- 12 ) 2020 - 2022 NAGUILIAN NATIONAL HIGH SCHOOL ( SECONDARY ) 2015 - 2020 CIELITO ZAMORA SCHOOL ( PRIMARY ) 2009 - 2015 REFERENCES Rowan Joshua Dimaculangan Provincial Information Officer