Kristine Mendoza

Kristine Mendoza                                  #8 Kabline St., Western Bicutan Taguig Mobile Nos. :- Email Address: -                                                                                                                                                                                                WORK EXPERIENCE: ZALORA PHILIPPINES B7 Bldg. Bonifacio High Street Bonifacio Global City, Taguig Interact with customer and responsible for for answering queries and assisting customers through chat and email. Assists customers on their orders Do the post delivery services such as faulty and returns SALMAT SERVICES INC. 3F, 18/20 Bldg. Upper Mckinley Rd. McKinley Hill, Taguig City August 2016-August 2017 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Process customer’s toll fees and create a toll account if needed. Maintains customer records by updating account information. Attracts potential customers by answering product and service questions; suggesting information about other products and services. ACCOUNT EXECUTIVE Blue Cross Insurance Inc. 8F, 8 Rockwell Building Rockwell, Makati City July 2015-May 2016 Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and telemarketing and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers’ dedication Remain in frequent contact with the clients in your responsibility to understand their needs EVENT COORDINATOR Perfect Circle Events Management 1 Juniper Place Ferndale Homes Pasong Tamo, Quezon City August 2014-June 2015 Talk with clients about events and offer suggestions to ensure their requests can be met Negotiate the type and costs of services to be provided, in line with a budget Organise the venue and ensure that it is appropriately set up, with regard to seating and decor Consult with management to ensure adequate staff members are rostered for duty, and with catering staff to plan the menu Consult with service providers such as entertainers and transport companies Coordinate staff to ensure the programme of events occurs on time CUSTOMER SERVICE REPRESENTATIVE Teletech Teletech Customer Care Management Philippines Inc. SM Corporate Offices, Building F J.W. Diokno Boulevard, Mall of Asia Complex CBP-IA, Pasay City 1300 Customer Service Representative April 2013-February 2014 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed. Assisting providers or doctors in regards to patient’s health care benefits. Assisting providers in regards to health card holders hospital bills. CUSTOMER SERVICE REPRESENTATIVE Aegis People Support Aegis PeopleSupport Center, Ayala Avenue, corner Sen. Gil Puyat Avenue, Makati City Technical Support Representative November 2012-April 2013 Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; EDUCATIONAL ATTAINMENT: Tertiary:Polytechnic University of the Philippines Sta. Mesa Manila, Philippines 2010 - 2014 Secondary:Cabay National High School Tiaong, Quezon Philippines 2006 - 2010 Elementary:Cabay Elementary School Tiaong, Quezon Philippines-                                                                                                              PERSONAL DATA: Date of Birth:           July 18, 1993 Place of Birth:           San Pablo City, Laguna Age:24 Sex:           Female Civil Status:           Single Citizenship:           Filipino Religion:           Catholic Height:           5’5 SKILLS: Possess excellent decision-making and time management skills Excellent communication skills with demonstrated ability to create and write new broadcasts. Able to conduct meaningful interviews with subjects from diverse backgrounds. Technical skills include knowledge of production equipment and editing equipment. Knowledgeable in computer operations and several broadcasting applications including. Recognized by professors and colleagues for strong work ethic and ability to perform under pressure. Possess the skills, training and work experience to be able to handle queries from customers in a professional, clear, and concise manner. SEMINARS ATTENDED: GMA LEARNIVERSITY 1st Young Communicator’s Congress PUP Campus Hour CHARACTER REFERENCES:                         Character Reference upon request.