Kristine Marionne Bunga

MARIONNE BUNGA, CLSSYB MULTI-FACETED SUPPORT GURU Candelaria, Quezon, Philippines, 4323 |-| - SUMMARY Bridging the Gap Between Clients and Success I am an experienced professional with a diverse skill set that spans contact center roles in technical support, sales, and customer service, complemented by nearly six years of ESL tutoring experience. I have a proven track record in B2C sales, adept at managing inbound and outbound calls, and possess extensive administrative support expertise in project management, data entry, compliance support, and lender accreditations within an aggregator company. Additionally, my experience as a Business Development Officer has equipped me to handle both marketing and sales, focusing on lead generation, inbox management, and crafting impactful marketing campaigns, visuals, and social media strategies while maintaining websites for optimal engagement. I am also Lean Six Sigma certified with White and Yellow Belts, demonstrating my commitment to process improvement and operational efficiency. A passionate drummer with a love for music, I bring creativity and dedication to all my professional and personal interests. PROFESSIONAL EXPERIENCE Six Sigma BELT Guru, Inc. Business Development Officer (Freelance) Jan 2023 - October 2024 Drive sales generation and execute sales strategies to promote Lean Six Sigma certification programs, engaging prospective clients and facilitating conversions. Manage inbox communications and provide exceptional client support to prospective and existing customers, ensuring a seamless enrollment process. Develop and implement marketing campaigns, including the creation of compelling visuals, to enhance brand visibility and attract new clients. Maintain and update the company website to optimize user experience and reflect current offerings, driving engagement and inquiries. Perform data entry and management tasks to maintain accurate client records and track sales metrics for informed decision-making. outsource Financial Australia (Remote) Administrative Support Officer (Full-Time) July 2023 - August 2024 Provided comprehensive administrative support for an aggregation company specializing in real estate broker services, ensuring smooth operations for brokers and their clients. Managed reception duties, including client inquiries and communications, to create a welcoming environment for brokers and their clients. Handled lender and bank accreditations, ensuring compliance with industry standards and maintaining strong relationships with financial institutions. Processed legal documents and performed administrative tasks such as inbox management, broker onboarding, and offboarding, ensuring efficient workflow. Collaborated with the marketing and branding team to create impactful visuals and support project management and event coordination. Maintained the company website, ensuring that content was up-to-date and reflective of current offerings and branding initiatives. Engoo ESL Tutor (Freelance) June 2018 - January 2024 Conduct engaging and interactive English language lessons for students ranging from preschool children to adults, catering to various proficiency levels. Customize lesson plans and materials to meet individual learning needs, employing diverse teaching methods such as conversation practice, grammar exercises, and multimedia resources. Provide constructive feedback and assessments to track student progress, ensuring effective language acquisition and boosting confidence in speaking English. Foster a supportive and motivating learning environment that encourages continuous improvement and student engagement. Concentrix CVG Philippines, Inc. (Full-Time) Team of Experts (TEX) Member Feb 2022 - July 2023 Collaborated within the TEX to manage inquiries across multiple lines of business (LOBs), including billing, retention, cancellation, technical support, sales, and ticketing for the Sprint account during its transition to T-Mobile. Provided exceptional customer service, resolving complex issues efficiently and contributing to high customer satisfaction and retention rates. Quality Analyst Evaluated customer interactions to ensure adherence to quality standards and company policies. Provided constructive feedback and coaching to team members based on performance assessments, driving improvements in service delivery. Coach (SME) Mentored and supported team members by offering guidance on best practices and performance enhancement strategies. Facilitated regular coaching sessions to help peers achieve individual and team performance goals, fostering a collaborative and high-performing work environment. Product Trainer Developed and delivered comprehensive training programs for new hires and existing staff on product knowledge and service protocols. Created training materials and resources to ensure staff were well-equipped to provide outstanding customer support and effectively manage inquiries. Smith Financials LLC US (Remote) Credit Analyst July 2023 - August 2024 Identified and pursued potential leads, engaging with clients to understand their financial needs and requirements for credit products. Negotiated terms and conditions with clients to facilitate loan applications, ensuring clear communication of expectations and necessary documentation. Collected and processed financial documents from clients, ensuring accuracy and completeness before submission to management for analysis. Collaborated with the credit analysis team to provide support and solutions tailored to clients’ financial situations, enhancing customer satisfaction. Assisted in maintaining accurate records and tracking client progress throughout the application process to ensure timely follow-up and service delivery. Shake Shack Philippines Team Member Jan 2020 - March 2020 Delivered exceptional customer service in front of house (FOH) operations by taking orders, addressing inquiries, and maintaining a clean dining area. Collaborated with team members to manage peak hours efficiently and enhance the overall guest experience. Assisted in back of house (BOH) food preparation and cooking processes, ensuring compliance with Shake Shack’s quality standards and food safety guidelines. Managed inventory and supplies to maintain organization and efficiency in kitchen operations. Amazon MNL 12 Customer Service Associate Oct 2019 - January 2020 Worked in a fast-paced environment focused on order fulfillment and customer satisfaction throughout amazon.com website. Processed customer orders accurately and ensured timely delivery while adhering to quality standards. Provided excellent customer service by addressing inquiries and resolving order-related issues. SKILLS Lean Six Sigma Certification (White & Yellow Belt) Website Maintenance and Content Management Systems CRM Softwares (Hubspot, etc.) Social Media Management & Marketing Startegies Data Entry and Management Sales Generation & Lead MS Office Suite & Google Suite Generation Market Research and Competitive Analysis Technical Support and Troubleshooting EDUCATION 2020 - 2022 Bachelor of Science in Physical Therapy Emilio Aguinaldo College - Cavite General Academic Strand (GAS) The Lady Mediatrix Institute, Inc. 2016 - 2018 Secondary The Lady Mediatrix Institute, Inc. 2012 - 2016 ADDITIONAL INFORMATION Languages: English (Fluent), Filipino (Native) Certifications: Lean Six Sigma Yellow Belt Certified Character Reference: Jelome Irish Rint - Reyteran Supervisor - Bunga, 2024