Kristine Manalang

KRISTINE JOY MANALANG VIRTUAL ASSISTANT-Los Baños, Laguna, Philippines PROFILE I am an experienced virtual assistant with a demonstrated history of working in the research and customer service industry, skilled in research, email management, customer service, data entry and analysis, and social media. EXPERIENCE Crypto Startup Client November 2021 April 2022 Technical Customer Support Real Estate Client November 2020 Present Virtual Assistant (Part-time) Provided help and answers to the customers' technical issues; Assisted customers on how to create accounts on supported crypto wallets; Monitors reports of outages and bugs; Coordinates with the technical team for issue resolutions and recommendations for system improvements; Managed tickets and escalations; and Created a manual for processes and SOPs for the support team Identifies and research areas as possible targets; Performs due diligence on properties within the identified areas; Creates processes and is involved in its improvements; Updates and maintains operation manuals; Maintains a monthly spreadsheet; Keep track of any developments in areas, real estate news, programs and supports. Influencer Client May 2019 September 2020 Beehavesocial September 2018 July 2019 Private Clientele December EF Standard English Test 2015 – January 2017 HP Life Collaboration Manager Identifies and develops relationship with brands suited for collaboration or partnership; Develops and negotiates contract terms to ensure that the partnership will be beneficial for both sides; Work closely with the influencer to ensure that all outputs are met as per the contract to ensure successful partnership; Handles client's social media account by scheduling posts, building engagement and improving reach; Stay up-to-date on influencer marketing strategy, new trends, and technology. Account Manager Operates as the point of contact for clients; Develops and maintains long-term relationships with plan holders; Makes sure clients receive the requested services in a timely fashion; Communicates client needs and demands to the target department and on the company; Forecasts and tracks client account metrics; Identifies opportunities to grow business with existing clients; Coordinate with the team member working on the same account to ensure consistent service; Initiates contact with prospective clients; Service multiple clients concurrently, often meeting deadlines; Keep records of client transactions. Virtual Assistant Responsible in lead generation and handles customer’s inquiries; Manages contact lists and customer spreadsheets; Performs web research depending on the client’s needs; and Writes, edit and proofreads article for client’s blogs and project proposals. Xerox Business Services Philippines Inc. November 2014 – February 2015 Startek Philippines Inc. November 2011 – June 2013 Technical Customer Service Representative Holiday Ramp Handles a range of customer's issues on a daily basis from general inquiries to complaints; Provides account-related assistance via email correspondence as well as putting them in touch to senior representatives should the situation requires to; Handles billing issues and provides suggestions about services that would suit them; Provides basic troubleshooting steps by isolating the customer's complaint through cause determination; and selecting and explaining the best solution to solve the problem; Make sure that the team can achieve its goal by accomplishing related results as needed. Technical Customer Service Representative Provides technical assistance via email correspondence in a timely manner and within the required system response time; Refer customers to appropriate departments for non-technical issues; Ensure that quality metrics should be met accordingly as required by the client. SKILLS EF Standard English Test HP Life Customer Service Lead Generation Graphic Design Research Research Design Email Management Data Entry Writing Wordpress Management Collaboration Management TOOLS Google Drive Canva Adobe Photoshop Adobe Premier Pro Microsoft Office Talisma CRM Email Finder Asana Hubspot ActiveCampaign Wordpress Kartra Slack Notion Zapier Later Tawk Discord Telegram University of the Philippines Los Baños 2003 - 2010 EDUCATION B.S. Forestry Major in Social Forestry CERTIFICATIONS EF SET English Certificate 65/100 (C1 Advanced) Mar 2018 Social Entrepreneurship July 2017 Social Media Marketing July 2017 Strategic Planning July 2017 EF Standard English Test HP Life