Kristine Mae Walag

Profile Driven and resourceful administrative professional with 5+ years of experience in Freelancing; supporting work of high-achieving Customer Service and Sales & Marketing tasks. Track record helping with both professional and personal needs. Wellorganized and precise with excellent multitasking skills and sound judgment. Kristine Mae Walag Executive Virtual Assistant, Social Media Manager, Acquisitions and Project Manager, and Recruitment Associate B1 L10, Octagon Village, Barangay Bata, Bacolod City-https://kristinewalag.wixsit e.com/varockstar @k ris tin ew ala g PERSONAL BACKGROUND Driven and resourceful administrative professional with 7+ years of experience supporting work of high-achieving Customer Service and Sales & Marketing jobs. Track record helping with both professional and personal needs. Well-organized and precise with excellent multitasking skills and sound judgment. Education History Bachelor of Arts in Political Science Liceo de Cagayan University Jan 2016 -Dec 2017 Gained extensive training and successfully accomplished all units for undergraduate. Work Experience Social Media Manager The Mark USA March 01, 2021 -July 05, 2022 Writing company brochures and other marketing collateral. Creating marketing campaigns and working with the company’s external PR agency to see them executed. Researches and audits clients’ channels/competitors and creates a social media content calendar based on SMD’s guidance. Respond to communications in a timely manner, escalate and alert teams via Slack/phone/text when unexpected trends or errors are detected. Using social media marketing tools to create and maintain the account's brand. Manage different social media accounts. Update daily timesheets and delete duplicates. Edit and upload podcasts on a weekly basis. Edit videos and short clips for their website. Call and develop connections towards profit and forprofit organizations. Researching social media trends and informing management of changes that are relevant to the account's marketing activities 1 Mortgage Loan Officer / Acquisitions Manager Skills Suarez Home and Finance, Tampa Florida July 2020 - January 22, 2021 Project Management Problem Solving Creativity Leadership Critical Thinking Retention Sales and Marketing Credit Card Processing Training Development Aptitude Recruitment Expertise MS Office Proficiency Retail Store Support Shopify Zapier Go High Level Chime Liondesk BambooHR MLS Skyslope Canva Adobe Creative Filmora WordPress Asana Lead Emails and CRM Prepare and maintain all paperwork for existing and new loans, including loan disclosures Evaluate credit score within specified limits Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk Interviews applicants and requests specified information for loan applications. Requests property appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to the loan applicant's evaluation. Corresponds with or interviews applicants or creditors to resolve questions regarding application information. Call homeowners from different states to ask if they are considering to refinance - FHA, USDA, Conventional Prequalify if they have a good credit standing. Manage social media accounts E-mail and follow up on new and existing customers. Attend Ring Central meetings with the team and discuss on which our company could have benefits. Update daily timesheets and delete duplicates. Produce more leads every day. Send legal documents to clients who wanted to sell their homes. Follow up on expired contracts without any signatures. Skiptrace listings are available on Propstream and posted on Zillow and other platforms. Keep track of admin tasks from the client's calendar and Asana. Negotiate acquisitions and dispositions of properties. Locate, review, qualify and secure land acquisition opportunities for the development of single, multifamily, condo units, apartments, and vacant lots throughout the State. Part Time Cold Caller | Upwork Udimi December 01- December 30, 2020 Cold caller for a well-known website that sells advertising, UDIMI Asks those registered users why they haven't made any purchase for ads Motivate existing customers to keep on purchasing ads. Update spreadsheet on day to day basis. Make to 5-10 qualified leads every day. 2 Real Estate Virtual Assistant Monday Trello DocuSign DigiSign Propstream Dropbox Workable Wizehire Instagram LinkedIn Tiktok Hootsuite Doodly Propstream Zillow CAD and CMS MLS Skyslope Canva Adobe Creative Filmora WordPress Asana Monday Trello DocuSign DigiSign Facebook Ads Indeed Salesforce Mailchimp Hubspot Vonage Bigbiller Zoho Crazycall Ytel Ringcentral Slack Zoiper Dialpad SEO VideoAsk Vyral Marketing Inc., USA/Dave Friedman Team, USA April 01 - July 30, 2020 Call homeowners from different states to ask if they are considering to move. Set up appointments with potential and current customers to discuss new products and services. Answered and directed 200 outbound and inbound phone calls per day. E-mail and follow up on new and existing customers. Attend zoom meetings with the team and discuss which our company could have benefits. Update daily time sheets and delete duplicates. Produce more leads everyday. Real Estate Virtual Assistant Vyral Marketing Inc., USA January 01 - April 30, 2020 Hires and trains the sales and marketing team. Performed cold-calling and follow-ups with leads to secure new revenue. Researched potential clients and markets to prepare for appointments. Set up appointments with potential and current customers to discuss new products and services. Identified client needs, built relationships, and overcame objections to drive sales. Executive Virtual Assistant, Recruitment Specialist HDA Incorporated, USA September 01 - December 16, 2019 Identified client needs, built relationships, and overcame objections to driving sales. Facilitate interviews for Locumsand Permanent positions. Researched potential clients and markets to prepare for appointments. Set up appointments with potential and current customers to discuss new products and services. Hires and trains the sales and marketing team. Performed cold-calling and follow-ups with leads to secure new revenue. 3 Executive Virtual Assistant Dallas Housemaids, USA May 01 - September 28, 2019 Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes. Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation. Updated executives on changing business needs by thoroughly documenting internal and client meetings. Allocated executive tasks and managed complex calendars and administrative functions. Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency. Managed administrative functions, including complex calendar management, focusing on the proper allocation of executive availability. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. Made an average of 120 outbound and inbound calls per day. Attained $10,000 in sales targets on monthly basis. Overcame objections using friendly, persuasive strategies. Coordinated implementation of people-related services, policies, and programs through departmental staff. Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols. Virtual Assistant, Sales Rep/Cold Caller Solar Home Services, USA March 05 - September 22, 2019 Hires and trains the communications team Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 100%. Used QuickBooks to produce monthly invoices, reports, and other deliverables. Created appropriate documentation for members of the board and senior leadership before meetings. Updated executives on changing business needs by thoroughly documenting internal and client meetings. Seamlessly interacted with handyman and contractors to plan and complete special projects for Solar Installation. Promised best prices for customer services and maintained accuracy when determining quotes. Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information. Conferred with customers about concerns with products or services to resolve problems and drive sales. Entered orders into the computer's database system. Maintained accurate and current customer account data with manual form processing and digital information updates. 4 ESL Teacher Rarejob Incorporated, Manila Philippines December 10, 2018 - December 30, 2019 Gently corrected student pronunciation and grammar to improve conversation skills. Maintained schedule of appointments and worked up to 40 hours each week. Worked with students between children and adults on grammar, pronunciation, and sentence construction. Reviewed homework assignments to better gauge students' learning progress and ability to grasp new concepts. Prepared and implemented lesson plans covering required course topics. Prepared students for English standardized testing, resulting in scores ranking 100% in Japan. Completed in-service and additional training to maintain professional growth. Utilized multimedia strategies and technology to convey information in fresh and interesting ways. Prepared comprehensive English curriculum for students. Used Skype to prepare lectures, course materials, and lessons. Cultivated relationships with parents for a complete support network. Unit Head - Life Insurance AXA Philippines - Cagayan de Oro City July 16, 2015 - December 15, 2018 Coordinated front office duties, including customer service, patient scheduling, and billing. Developed, deployed, and enhanced procedures to reduce the institution's exposure to fraud. Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns. Looked at current and new merchants and individual sales to evaluate fraud, chargeback, and compliance risks. Developed and executed go-to-market plans and facilitated internal organizational readiness. Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization. Managed and archived quality documentation and participated in internal and external quality audits. Developed standard operating procedures and document workflows for current and future process steps. Equipped and organized facility to comply with the company strategy for online and offline quality controls. Implemented brand and demand strategies to meet revenue targets for business services and products. Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards. 5 Customer Sales Representative Teleperformance Philippines, Cagayan de Oro City October 02, 2018 - December 16, 2018 Collaborated with vendors to locate replacement components and resolve advanced problems. Delivered technical sales presentations to prospects and presented benefits and value of insurance products. Developed and tested new product offerings prior to release to assist and develop the team in bug identification. Provided primary customer support to internal and external customers in a fast-paced environment. Effective liaison between customers and internal departments. Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs. Maintained accurate and current customer account data with manual forms processing and digital information updates. Medical Representative Aldril Pharmaceuticals, Inc, Lloyd Laboratories, Inc, Cagayan de Oro City August 24, 2016 - September 25, 2018 Computed total costs and profit requirements for customer sales to provide accurate pricing. Established fair pricing structures and finalized contracts to complete agreements with customers. Visited customer locations to evaluate requirements, demonstrate offerings, and propose strategic solutions for diverse needs. Collaborated with vendor representatives and company customers to set up optimal delivery schedules. Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns. Resolved all issues efficiently and enhanced customer satisfaction ratings from 100% in a given timeframe. Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches. Monitored weekly sales to write reports for senior leadership and streamline operational processes. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Performed cold-calling and follow-ups with leads to secure new revenue. Researched potential clients and markets to prepare for appointments. Networked at events and by phone to expand business profits and revenues. Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. Set up appointments with potential and current customers to discuss new products and services. Presented latest merchandise to prospective buyers. 6 Medical Representative Checktrade Pharma, Inc. Cagayan de Oro City december 09, 2015 - August 10, 2016 Computed total costs and profit requirements for customer sales to provide accurate pricing. Collaborated with vendor representatives and company customers to set up optimal delivery schedules. Established fair pricing structures and finalized contracts to complete agreements with physician, hospital, and pharmacy customers. Visited customer locations to evaluate requirements, demonstrate offerings, and propose strategic solutions for diverse needs. Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns. Showcased product features to customers and discussed technical details to overcome objections and lock in sales. Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety. Technical Support Representative Concentrix PH, Cagayan de Oro City July 10, 2013 - December 01, 2014 Computed total costs and profit requirements for customer sales to provide accurate pricing. Established fair pricing structures and finalized contracts to complete agreements with customers. Visited customer locations to evaluate requirements, demonstrate offerings, and propose strategic solutions for diverse needs. Collaborated with vendor representatives and company customers to set up optimal delivery schedules. Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns. Resolved all issues efficiently and enhanced customer satisfaction ratings from 100% in a given timeframe. Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches. Monitored weekly sales to write reports for senior leadership and streamline operational processes. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Performed cold-calling and follow-ups with leads to secure new revenue. Researched potential clients and markets to prepare for appointments. Networked at events and by phone to expand business profits and revenues. Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. Set up appointments with potential and current customers to discuss new products and services. Presented latest merchandise to prospective buyers. 7