Kristine L. Cazon

Kristine L. Cazon Senior Marketing & Client Engagement Specialist About Me A dedicated professional with experience in client engagement, marketing, training, and communications. Skilled in event hosting, voice-over work, and administrative support. Known for clear communication, attention to detail, and an organized, creative approach. Focused on providing great customer experiences and supporting team success. Contact - Experience Senior Marketing Specialist 2014-present National Conferderation of Cooperatives, Philippines - Leads marketing and sales efforts to promote NATCCO IT Group’s Davao City, Philippines engagement, and product presentations to support system rollouts, digital solutions to cooperatives. Drives campaigns, partner client acquisition, and retention. - Customer Service Specialist WNS Global Services Inc. Education Provided prompt and accurate support to global clients through BSC Marketing cross-functional Holy Cross of Davao College phone, email, and chat. Met performance targets and worked with teams to resolve complex customer effectively. Lead Trainer and Facilitator issues - Missionary Training Center of The Church of Jesus Christ of Latter-day Saints Skills Client Engagement & Communication Marketing Strategy & Content Development Administrative Support & Organization Trained missionaries for full-time service through gospel lessons, teaching practice, and personal guidance in a supportive, faithcentered environment. Customer Service Associate - People Support Incorporated Trained missionaries for full-time service through gospel lessons, teaching practice, and personal guidance in a supportive, faithcentered environment. Enumerator 2004 Homeless People’s Foundation Training Facilitation & Public Speaking Conducted surveys on housing and community needs through field Event Hosting & Voice Work submitted timely reports to support research efforts. interviews. Ensured accurate data, coordinated with locals, and Marketing Associate - Philippine Long Distance Telephone Company Promoted PLDT services through calls and marketing. Supported sales, handled inquiries, and helped with materials and events. Maintained brand consistency and good customer relations. Language English Filipino Tools and Technologies Google Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Google Analytics, Google Meet Microsoft Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Teams Meta Meta Ads Manager Canva Canva Design, Canva Presentations Zoom Zoom (Meetings & Trainings) Learning and Development Advanced Training on the English Language February 2011 Basic Cooperative Course June 2014 Sales Training by Bayan Academy September 22-23, 2016 Account Relationship Management Workshop June 26-27, 2018 Professional Image Enhancement Workshop June 28-19, 2018 Basic News and Feature Story Writing Seminar August 22-23, 2019 Customer Service Culture Building Training August 24, 2019 Online Training on PISO and PESOS April 2, 2020 Facebook Training for Philippine Government April 23, 2020 G-Suite Online Training May 6, 2020 Google Script Training June 26, 2020 Google Classroom and Site Training July 9, 2020 Information Security & Data Privacy Workshop July 29, 2020 Google Information Security August 6, 2020 Integrated Digital Marketing Training Program (IDMTP) August 27-29, 2020 Google Workspace End User Training November 25, 2020 Data Privacy Awareness Training December 12, 2020 Google Sheets Functionality Webinar July 21, 2021 Information Security Awareness Training July 27, 2021 Member Relations and Accounts Management Training Workshop May 2024 Salesmanship for Account Managers TrainingWorkshop June 2024 Professional Affiliations Cooperative Marketer’s Club International Learning Experience Development EducationWorkshop by the Association of Asian Confederation of Credit Unions (ACCU) Bangkok, Thailand | October 2022 An ACCU-led program that builds knowledge in cooperative values, leadership, and regional collaboration among credit union leaders. Certification Program Cooperative Learning and Management Program (COOP-LAMP) January - March 2025 A leadership training by NATCCO for cooperative professionals, covering key areas like identity, finance, governance, and strategy. Earned the Certified Cooperative Manager (CCM) title, promoting ethical leadership and practical application of cooperative principles. Additional Skills Voice Over Artist and Scriptwriter 2014 - present Experienced in adjusting pitch, tone, and delivery to suit various scripts and express the right emotions. Able to create distinct and engaging character voices for use in videos, stories, and other media. Also skilled in writing and editing scripts to ensure they are clear, interesting, and aligned with the brand’s message. Volunteer Experience Full-time Missionary- Served as a full-time missionary for The Church of Jesus Christ of Latter-day Saints, focusing on faith-based teaching, community service, and personal development. Gained strong skills in communication, leadership, and cross-cultural collaboration. Hobbies and Interests Creative Communication Voice-over work, scriptwriting, public speaking, and event hosting Personal & Professional Growth Reading, attending workshops, listening to podcasts, and joining learning events Community & Exploration Volunteering, traveling, and enjoying nature walks with friends